download and install cute pdf writer (free)
now in reckon accounts, go to the invoice and click print, select cute pdf writer, this will create a pdf invoice that you can attach to an email using your regular email program
Will sending make a difference if you toggle the option Display each email when sending more than one in Edit > Preferences > Online > Company Preferences?
Does your company name contain a full stop at the end? If it does, remove it and try again.
As you are using a Google browser make sure its added security features are not blocking the operation of emails from Reckon Accounts:
Log in to your Gmail Account;
Click the Account picture or avatar at the top right - then click My account;
When it opens - click Connected Apps & Sites
Scroll down till you see Allow less secure apps
Toggle to ON.
Do any of these options make a difference?
Hi John, tried the first two steps but still not sending also as I said before I use outlook not Gmail!.
Now I'm getting a new message saying either my email address or password is incorrect!!
But both are correct!
I had a bigpond email address but it stopped working at the start of the financial year, but I always used outlook anyway. I don't know if that makes a difference
Is Outlook your default email on the PC - Control Panel > Default Programs > Set your default programs. Click on Outlook and then Set this program as default.
Please check your Office Outlook configuration for your Outlook.com account against this Microsoft guide.
Also, see KB5391 for further configuration settings that may be required for your Internet Service Provider,
Hope this helps.
Do you get the same problem using another browser? Our preferences for browsers are :
Next, consider the recommended settings for Outlook.com from Office.com. They suggest an SMTP port of 587. Port 25 which by default Reckon Accounts uses is the default port for smtp, but it is one ISP's may block to reduce spam. My test to Outlook.com with Ports 25 and 587 were successful. So change the SMTP port on Edit > Preferences > Send Forms > Company Preferences to 587 and try again.
I am using Reckon Accounts Plus 2017 desktop version. I am now having this problem. Last week was able to send a report after reading your instructions above on port 25 and it asking for my password. Today unable to email anything - changed the port to 587 and it hasn't made a difference. Still saying my email address or password are incorrect.
Do you have any more suggestions for me to try.
Sorry to hear you are having this trouble.
As a first step please verify your username and password on your webmail account. Close Reckon Accounts and close your webmail. Login to your webmail account and type in your username and password. Now launch Reckon Accounts and send an email. When it asks for your webmail username and password enter the same credentials that successfully got you into your webmail.
Please remember that Reckon Accounts does not remember your webmail password beyond this session. Once you close and re-open Reckon Accounts and send an email, you will need to enter your webmail password when prompted.
I too had this problem with a gmail account yesterday which I think I have now rectified from your advice above so thank you. However, I notice that you list Edge as one of your preferred browsers. After installing Reckon Accounts Plus 2017 to operate with Windows 10 last year, I was unable to set my Reckon program to issue invoices direct from the program to customers with an @bigpond account with Edge. The only solution Reckon had was for me to set up a gmail account on Port 587. I reluctantly did this as I had had the bigpond address for the last 20 odd years.
If you think Edge will now work, are you able to tell me what my "send forms" screen should look like as I would rather just stick to the bigpond account. Google is already telling me that I should turn off the "Allow less secure apps" feature.
I could try the previous advice above but too worried I'll lose the lot as, like I said previously, no-one could originally get Reckon Plus to work in Windows 10 for me.
Hope you can understand all this,
Thanks for the feedback.
Our preferred browsers in order are: Chrome, Firefox, Internet Explorer, Edge.
Edge is very sensitive to security settings in your software and on the computer and consequently not easy to work with. I have done successful tests from my gmail accounts to microsoft webmail accounts (@outlook.com) without difficulty.
I do have the option "Allows less secure apps" turned on.
Here are my RAB settings:
Hope this helps.