YTD amounts on payslips at beginning of new year have a (-) amount ???
Leanne_6835203
Member Posts: 35 ✭
My client is using Reckon Accounts 2015, an employee recently pointed out that the payslips for this financial year are wrong.
I have found that the YTD amounts for Gross Wages, PAYG Tax and Super have a (-) amount in the very first paycheque detail. The payment summary and payment summary reports are correct, they do not include this (-) amount. The payroll liability report is correct.
If I enter a YTD adjustment, this adjustment is then included in the payment summary
I have called Reckon support and the support person had no idea how a (-) would appear in every employee's paycheque detail.
When I check the prior years paycheques the YTD amounts = that single paycheque amount.
Has anyone experienced this problem?
I have found that the YTD amounts for Gross Wages, PAYG Tax and Super have a (-) amount in the very first paycheque detail. The payment summary and payment summary reports are correct, they do not include this (-) amount. The payroll liability report is correct.
If I enter a YTD adjustment, this adjustment is then included in the payment summary
I have called Reckon support and the support person had no idea how a (-) would appear in every employee's paycheque detail.
When I check the prior years paycheques the YTD amounts = that single paycheque amount.
Has anyone experienced this problem?
0
Comments
-
Hi Leanne,
If you have called Reckon Technical Support and weren't provided with an answer I can see how frustrating this may be! Also Customer Service would usually direct you to the community if you do not have an account entitled to telephone support.
Anyhow - on to possible solutions:- Try to do a rebuild on the file
- (File, Utilities, Rebuild)
- otherwise try to delete and redo the pay
- (take care to make a backup of your file before proceeding but if you did the rebuild first it would have already asked you to do a backup of the file)
Regards,
Alex1
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