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Conversations

Conversations 1 - 20 of 3100
Photo of Amanda Ludlow
Cant print from RECKON!!!! first screen says its loading then blue icon comes up to say printing then NOTHING!!!
Cant print, and i have printed emails this morning, so not my end ...So frustrating when your running a business and cant even print invo...
  • 1 me too
  • 1 reply
  • Problem
Photo of Howard Matthews
Error message: "Reckon Gov connect is only compatible with the latest version of Reckon accounts"
Frustration levels off the scale once again !! We now cannot even lodge an IAS due to the error message "Reckon Gov connect is only compa...
  • 1 me too
  • 4 replies
  • Problem
Photo of Allcity Sawing
To be emailed box is automatically ticked when sending invoices. Now when generating invoices & sending batch, the box is staying ticked?
We have our "to be emailed" box automatically ticked when sending invoices which has always worked as it should. Now this month when I g...
  • 1 me too
  • 2 replies
  • Problem
Photo of Sharon Gourlay
leave per time worked accrual not calculating
Hi all I have just started using reckon one as of the 01/07/18 and leave is not calculating at all Sheduled pay period 01/07/18- 07/07/18...
  • 1 me too
  • 4 replies
  • Problem
Photo of Heidi Krasulak
2018 2019 Payroll Premier Payslips Anomily
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. To...
  • 2 me toos
  • 5 replies
  • Problem
Photo of Ian M
ANZ Share Trading Transactions download
When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Account...
  • 4 me toos
  • 30 replies
  • Problem
  • Solved
Photo of lei
Error of statutory super also showing as RECS on STP export data
Employee doesn’t have super salary sacrifice set up. However, in one of latest pay same amount shows both under statutory super and supe...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Saint Pauls Boronia
Accounts Hosted How do I get a tick in the FBT exempt box on my payment summaries
I cannot get a tick or cross in the box on the Payment Summaries showing the employees are FBT exempt
  • 1 me too
  • 3 replies
  • Problem
Photo of Teagan Hayse
No SGC on Annual Leave
I have an employee that is not getting SGC on the Annual leave this is incorrect. I have looked in the leave set up and there is nothing ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Joanne Sedgman
Pop up Screen Problem
Since the upgrade of Reckon Desktop 2018, from the create a purchase order screen, warning pop up appears 2 times when trying to print. W...
  • 1 me too
  • 2 replies
  • Problem
Photo of Debbie Taylor
I have submitted my file to STP and I received a error message from ato saying TFN must be a valid TFN any ideas what this means
I have uploaded two files for STP they came back TFN must be valid I have fixed the error in Payroll Premier but when I go to STP for exp...
  • 1 me too
  • 2 replies
  • Problem
Photo of Ashu
How do I reduce Gross Earnings by Taxable Value of FBT on Payment Summary
Hi. On Payment Summaries FBT Pre Tax Deductions are in the Gross Earnings. How will I reduce the Gross Earnings by the whole year FBT Pre...
  • 1 me too
  • 3 replies
  • Problem
Photo of Chris Craig-Neal
Hosted - 2018 cant print
Hosted - upgraded to 2018 and unable to print.  Used to use a reckon printer and view as pdf them print choosing our printer. Now says pr...
  • 1 me too
  • 1 reply
  • Problem
Photo of SR
Reconciliation issue with group certificate.......
Hello, My P & L, payroll totals, employee earnings, payroll liability balances and payroll summary reports all balance. However when I ...
  • 1 me too
  • 3 replies
  • Problem
Photo of Lorraine
No response from customer service in 8 days
It is clear there is no Customer Service at Reckon with no response to any of 4 emails sent over 8 days. This is a complete FAIL by Reck...
  • 1 me too
  • 2 replies
  • Problem
Photo of Trish Crawford
I can't seem to copy & paste like I used too
  • 1 me too
  • 4 replies
  • Problem
Photo of Christina McIntosh
Uploading back up file to Hosted for first time
I have been using Reckons Accounts (on pc) and have been backing up to a local network drive. I've now moved to Hosted and want to upload...
  • 1 me too
  • 2 replies
  • Problem
Photo of Melissa Bell
Error when emailing pay slips
Error when emailing payslips  - Error code 14598 23602
  • 1 me too
  • 3 replies
  • Problem
Photo of Sarah Nation
GovconnectAS.exe has stopped working
When I try and lodge my BAS, and I get to the prefill stage, I press on the prefill button and it comes up with that it was successful, t...
  • 15 me toos
  • 69 replies
  • Problem
  • Solved
Photo of Avis Louth
Unable to back up
I am unable to Back up my Company files Each time I try it goes through the verification and then comes up with "Unable to Back Up" Just ...
  • 1 me too
  • 3 replies
  • Problem