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Conversations

Recent Conversations
Conversations 1 - 20 of 12525
Photo of Heidi Krasulak
2018 2019 Payroll Premier Payslips Anomily
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. To...
  • 2 me toos
  • 5 replies
  • Problem
Photo of Nancy May
STP Submitted status not changed
Hello, I've been able to set up and successfully process two payrolls with the new STP requirements. I just wanted to ask if the "Submitt...
  • 1 me too
  • 3 replies
  • Question
Photo of Rav
Single Touch Payroll (STP) sharing is now available!
Hi everyone, We're excited to let you know that sharing functionality is now available for Single Touch Payroll!  This means you can sh...
  • 2 me toos
  • 2 replies
  • Announcement
Photo of Ian M
ANZ Share Trading Transactions download
When I try to download a share transaction into my Reckon Personal Plus 2016 I get the message from Reckon Accounts that Reckon Account...
  • 4 me toos
  • 30 replies
  • Problem
  • Solved
Photo of Andrea
Remove Tile from Government Connect
In  need to have to remove a tile with an incorrect ABN Number from the  Government Connect  Portal . How do i do this?? 
  • 1 me too
  • 2 replies
  • Idea
Photo of Leanne
Error message with STP
I am getting an ATO error for my STP upload - it says  "The value specified for an item does not match the item type (value = "", item ty...
  • 1 me too
  • 3 replies
  • Question
Photo of Paul Hasler
Reckon Android login
I am Evaluating Reckon One. I have gone through the setup process on my PC. I have used the "Sign in with Google" option. I now want to ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of lei
Error of statutory super also showing as RECS on STP export data
Employee doesn’t have super salary sacrifice set up. However, in one of latest pay same amount shows both under statutory super and supe...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Rav
GovConnect STP for Reckon One WEBINAR (19 July)
This webinar will deep dive into our new product GovConnect STP and answer the most common questions around Single Touch Payroll.  We'...
  • Rav, 1 hour ago

  • 1 me too
  • 0 replies
  • Article
Photo of Leanne
ATO error message for STP file upload
I have uploaded my STP file and have received the following error - "ATO sent the poll response but the service failed to deserialize it"...
  • 1 me too
  • 2 replies
  • Question
Photo of Rav
GovConnect STP for Payroll Premier WEBINAR (19 July)
This webinar will deep dive into our new product GovConnect STP and answer the most common questions around Single Touch Payroll. We'l...
  • Rav, 1 hour ago

  • 1 me too
  • 0 replies
  • Article
Photo of Rav
GovConnect STP for Accounts Hosted WEBINAR (18 July)
This webinar will deep dive into our new product GovConnect STP and answer the most common questions around Single Touch Payroll. We'll...
  • Rav, 2 hours ago

  • 1 me too
  • 0 replies
  • Article
Photo of Rav
GovConnect STP for Reckon Accounts Business WEBINAR (18 July)
This webinar will deep dive into GovConnect STP and answer the most common questions around Single Touch Payroll.  We'll provide the i...
  • Rav, 2 hours ago

  • 1 me too
  • 0 replies
  • Article
Photo of Gemma
Protected or Shared Worksheet Error Message
I'm using Reckon Hosted.  I've been exporting to the same excel worksheet for weeks and now an error message is appearing: Excel does no...
  • 1 me too
  • 0 replies
  • Question
Photo of Rav
“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted
Why do I get a 'Invalid Company Information' error when lodging pay events in Reckon GovConnect STP from Reckon Accounts Business (deskto...
  • 3 me toos
  • 5 replies
  • Article
Photo of Saint Pauls Boronia
Accounts Hosted How do I get a tick in the FBT exempt box on my payment summaries
I cannot get a tick or cross in the box on the Payment Summaries showing the employees are FBT exempt
  • 1 me too
  • 3 replies
  • Problem
Photo of Sue Haddrell
TPAR - I would like to export a TPAR report to excel. Is that possible with Accounts Hosted
My accountant is asking for a the annual TPAR report in excel or pdf format.  I am using Reckon Accounts Hosted and I can't seem to find ...
  • 1 me too
  • 8 replies
  • Question
Photo of Jane Walker
The RESC has added itself to the Total Gross when submitting the STP Data to the GovConnect STP.
The RESC has added itself to the Total Gross when submitting the STP Data . I am doing it wrong? Why has it added itself to Gross? Thank ...
  • 1 me too
  • 1 reply
  • Question
Photo of Teagan Hayse
No SGC on Annual Leave
I have an employee that is not getting SGC on the Annual leave this is incorrect. I have looked in the leave set up and there is nothing ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Joanne Sedgman
Pop up Screen Problem
Since the upgrade of Reckon Desktop 2018, from the create a purchase order screen, warning pop up appears 2 times when trying to print. W...
  • 1 me too
  • 2 replies
  • Problem