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An upgrade for Payroll Premier (Desktop) is coming soon! 🔜
Payroll Premier (Desktop).. an exciting upgrade is coming soon! 🔜🤩 We are thrilled to announce an exciting upgrade for Payroll Premier customers launching in August 2023! We want to ensure you have the best tools to streamline your payroll processes and maintain compliance with the latest regulations. Here's what the new…
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Your JSON object has some incorrect values - Payroll Premier 2023/24 🚫📌
Your JSON object has some incorrect values - Payroll Premier (Desktop) Hi everyone, Are you encountering a 'Your JSON has some incorrect values' error message back from the ATO after sending an STP submission created in Payroll Premier 2023/24? If so, I'd highly recommend taking a look at the information in the help guide…
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REVOKING MFA SMS AND USING GOOGLE CHROME AUTHENTICATOR
I'm having trouble revoking MFA code sms and setting up Authenticator in Google Chrome. When I follow the prompts, the scan QR code comes up with a message "Unrecognized QR Code". The other option "Manual Entry" is blank. Could some please advise what the problem is? I rang technical support and unfortunately she wasn't…
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Super Details disappeared from Employee Record
Hi I've just printed a super report and realised that one of my employees had no super processed for them for October and when I checked their Employee info, their super details were no longer on there. This employee has been with us since May 2023 and their super has been processed for them for months prior to this. I…
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Carers leave
Hi Rav, Why does 'carers leave' not form part of the 'add earnings/leave' dropdown list when completing a pay run? It has been set up under pay items as shown. I understand it forms part of 'personal leave'; however, would like to differentiate between the two. Cheers, Kali
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OPTUS NETWORK OUTAGE - CAN'T RECEIVE MFA CODE
With the Optus network down this morning, is there an alternative way to receive an MFA code to get into the Reckon Customer Portal?
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Part payment of invoice on invoice
With the good older quicken if an invoice was partly paid you could apply payment to invoice then send off the invoice that showed how much more was owed. Reckon Hosted is rather useless; it accepted part payment and at the bottom of the invoice page it explained part was paid and what is owed but not on invoice so it…
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ADDING NEW STAFF TO SIGN IN TO RECKON CUSTOMER PORTAL
Hi Rav, I want to add another user to access the "Sign in to Reckon" Reckon Customer Portal. I followed the prompt to "Add Staff" but when I enter my email address and click on "admin", then pressed, next, but nothing happens. I can't get past this stage. Could you please advise how to fix this problem. Thank you.
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Annual Leaves, Bonus, Commissions paid not updated to YTD Total Gross Pay
Hi Rav, YTD Total Gross Pay is showing incorrect total (missing value from Annual Leave/Personal Leave, Bonus & Commission) Any hints why Annual Leave, Personal Leave, Bonus & Commissions paid did not add up to the Total Gross Pay ? in setting : Annual Leave, Personal Leave, Bonus & Commissions define as Gross Payment -…
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How to edit a pay run
Hi I need to edit a pay run and have watched the video on how to do it for Reckon Payroll (Web). The problem I encountered is that when I change to pay run into draft mode it will still not let me edit the pay. It does say the pay run has successfully changed to draft mode but the eye icon is still next to each employees…
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Upgrading to Reckon Payroll
I have Payroll premier 22/23 and have not been contacted re upgrading to STP Phase 2 - please can you tell me how to get it as it is close to the cut-off date. Thankyou Judi
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Payroll Premier SMSF migrated to Reckon Payroll Super Default Account
How do you move super from default account to employee's SMSF fund in the new Reckon Payroll?
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Payroll Premier YTD in STP2
YTD not showing for some employees. Also previous payroll items are missing I.e Worker's comp. I thought the initial STP2 wizard would have imported everyone's details. I'm really desperate now to have someone help me with my issues before this Wednesday.
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Payroll Premier Desktop.
Hi Rav, is Payroll Premier Desktop migrating to cloud based payroll for STP Phase 2.
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COMPLAINT: Payroll Premier Issue & No Resolution. Outrageous.
We have spent 3 days trying to resolve a Payroll Premier issue with 3 technicians with no results unless you call being told you have to enter a years worth of entries all over again a result. This is untenable and not good enough We have been left by Reckon having to deal with the issue ourselves. This issue needs to take…
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Where do I go to change an e-mail address in Payroll Premier?
I am midst changing over from my previous boss to a new owner who has taken over the book keeping/payroll/etc, business and as such have a new e-mail address. My new boss has set me up on Mac which is great for the rest, but I prefer to use Reckon products including Payroll Premier so I am still using my old computer.…
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STP Phase 2
Hi We have contacted by ATO as not using STP Phase 2. Is the upgrade available yet