🚨 STP SUBMISSION PROCESSING DELAYS 🚨
Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.
Payroll Premier
This category is for discussions related to Reckon Payroll Premier (Desktop).
Discussion List
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📢 Important Update: STP Phase 2 & Reckon softwareIMPORTANT UPDATE: STP Phase 2 for Reckon software We contacted you last year to advise that Reckon … -
STP Files status pendingHi Rav Do we continue to upload weekly STP file even if the previous one is still pending? Thanks P… -
STP error - Period Start Date cannot be after Period End Date.i am getting the error :Period Start Date cannot be after Period End Date:. I have found one of my …
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Payroll Premier- Employee Details Audit ReportFolks, is there a way to run some type of audit trail report to identify which user has changed ce…
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SAFF file format is brokenI am trying to export my monthly super contributions to a clearing house, but the SAFF file produc…
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Payroll Premier incorporating Phase2Will Reckon be releasing Payroll Premier incorporation Phase 2 before 30 June 2023? Our company pa…
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How can I recover my existing STP accountsOur QA guy used my Office 365 and whatever he did, the STP portal now sees his email address, not …
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Upload STP 'Success' but nothing comes up on the page to then submit etc. Blank!Finally got the upload errors to go away, and get a green SUCCESS bar when I upload a pay run now..…
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How do I set up deduction from net wage for Christmas for employee?I have an employee who wishes to save for Christmas and has asked me to deduct from his net wage a …
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Payroll Company File NameHi Rav, Our Payroll Premier company file contains a date (140722) at the end of the name. Is that a…
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STP for Terminated Employee showing incorrect date periodHI I have processed a termination payment today for an employee. When I lodge the STP report for it…
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Reckon GovconnectI have a client wanting to change from the App to Payroll Premier. We as the agent will be completi…
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3 questions - Support, Super Contribution types, Super on Annual Leave LoadingDoes anyone else get frustrated with the phone support - struggle with their lack of understanding …
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Opening Incorrect fileWhen I open version 22/23 it opens with an older file from 2 years ago. How can I open the program …
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