Not receiving email from accountshosted@reckon.com due to Sender ID check failed

Mbase Admin

We have Sender ID checking enabled ( an anti-spam feature), emails from accountshosted@reckon.com has been blocked , error message:

550 5.7.1 Sender ID (PRA) Not Permitted,550 5.7.1 Sender ID (PRA) Not Permitted

The cloud hosting servers sending emails as "accountshosted@reckon.com" , their IPs have not been configured in reckon.com domain SPF record, thus the SPF check is failing. 

Could you please address this issue ASAP ?

Thanks


Xiaolu Zhang
Mbase System Admin

Mbase Admin

The SPF record for reckon.com is shown as below:
v=spf1 include:spf.protection.outlook.com -all

Which means that only spf.protection.outlook.com  is authorized to send email as domain reckon.com . 

I have provided two screenshots,

One screenshots are email sending servers as APCxx-xxx-obe.outbound.protection.outlook.com , we received them without any problem. 

The others servers however has IP range 54.240.9.x  . Those email failed to deliver because of error  "550 5.7.1 Sender ID (PRA) Not Permitted,550 5.7.1 Sender ID (PRA) Not Permitted"

Could you please add the server IP range (for example 54.240.9.x ) into your SPF record to fix this issue ?

Thanks

Xiaolu

Rav

Hi there Xiaolu!

We're raising this with our Development team to get their insight on any workarounds/solutions to this issue.

We'll let you know as soon as we hear back.

Cheers
Rav

Rav

Hi again Xiaolu,

Our Dev team have updated a DNS record which will hopefully fix up this issue for you.

Can you please give it another go and let me know how you get on

Failing that, please add *@reckon.com in your exception list and try it out.

Let me know if there's any change or not either way

Cheers
Rav

Mbase Admin

Sorry to reply late.

Thanks for updating the DNS record, it appears to be working now. 

Regards

Xiaolu