invoice sent multiple times
Drew_7045541
Member Posts: 2 ✭
Hi, I'm using Reckon Hosted. Every now and then my invoices are being sent to the customer multiple times. I have not put the customer's email address in more than once, I have not pressed the email button more than once either. This very annoying and confusing for my customers. Does any one have any ideas on how to stop this?
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Drew
Sometimes, this experience is seen when the number and speed of all the links in between the HOSTED service, and the Mail server/email service provider of the customer in question, is slow. If you want to advice the email address of the one in question, (privately if preferred), then a test can be made to see what that link dealy is. (If in fact this is the issue). But worth trying.
Remember, the emails from HOSTED travel a different route (path) than say, any experiment from your internet connection to the mail server of your customer. What is required, is a reverse traceroute test from the email ISP back to HOSTED. Once the end that is slow can be determined, then some remedial suggestions could be made
Gary Pope
m: 0408994799
e: gaz@alchester.com.au
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"
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