Possible corrupt transaction from 2014

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MM_7769277
MM_7769277 Member Posts: 115 ✭
edited February 2017 in Accounts Hosted
Hi, I have an old invoice from 2014 with 5c remaining on it.

No matter how many times I try to credit it with a GJ entry or credit adjustment, it still shows 5c owing!

Could it be corrupt?? How do I un-corrupt it?? It keeps showing in my A/P report.

image

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  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited January 2017
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    Hi MM,

    Looks like a damaged invoice. This can be caused if you use negatives there.

    To fix, you can try to delete the invoice and then recreate it, do not use negatives, re-apply the payment, re-reconcile if needed.

    Below is the link to an article about it.

    http://kb.reckon.com.au//issue_view.asp?ID=3752

    Regards

    Deny Dharmawan

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
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    MM

    I see you're on the community for another question.....  
    We're getting to know you a bit these days!

    1.  Your issue is a Supplier BILL. (not an invoice)
    2.  You need to  raise a DEBIT NOTE for that supplier for 0.05c
    3.  But then you need to do a process of offsetting the BILL against  that DEBIT NOTE
         so that they are matched and offset as a matching 'PAIR'.

    Not sure why you believe it is 'corrupted'.   That can be sorted/checked by doing a full backup with verify, and if that proves true, then restore from a backup.


    Gary
  • MM_7769277
    MM_7769277 Member Posts: 115 ✭
    edited May 2016
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    Thanks Deny!
  • MM_7769277
    MM_7769277 Member Posts: 115 ✭
    edited May 2016
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    Hi Gary,

    I'm not quite sure what you mean by your comment; this is a forum for people to ask questions about Reckon.

    Anyway, Deny has answered my question.

    Thanks again
    MM

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