Hosted - Company file cannot be closed

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MaryK_7036500
MaryK_7036500 Member Posts: 2 ✭✭
edited January 2020 in Accounts Hosted
Just wondering if anyone has come across this problem in Hosted.  See below message that I receive when I go to close/logoff -  Not sure if I should force a shutdown or not ;)

image

Thanks in advance

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  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020
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    There seems to be a couple of problems today; I'm having trouble using the number pad on my keyboard; I can use the numbers at the top of the letters but the number pad does not register. It works fine in other programs just not on Reckon Hosted
  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Hi Kebangkitan,

    You can try or check a few things regarding that.
    • Make sure no one else is opening that file if you are sharing the data file.
    • On the Reckon Accounts Hosted Dashboard, go to Control Panel. Click Log off remote session.
    • You can log off any session that you see there to force close the program.
    Regards
    Deny

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