Payroll Premier 2018/2019 Version - new PAYG Tax scales not updating

Jenny MJenny M Member Posts: 32
edited April 7 in Payroll Premier
Hi, I have just downloaded and installed the new Payroll Premier 2018/2019 version and the new updated PAYG Tax Scales have not carried across?  Even though the updated date in the PAYG tax list is dated 01/07/2018.  I have performed test pays dated post July 1st and the pays are not reflecting the new rates at all.

Anyone else having the same issues?  I am running the desktop version, Windows 10.

Thanks, Jenny

Comments

  • RavRav Administrator Posts: 10,906 Administrator
    edited June 2018
    Hi Jenny,

    In the test pays that you've conducted, which rates are you comparing to?
  • Jenny MJenny M Member Posts: 32
    edited July 2018
    Hi Rav,

    I am comparing with the previous pay rates and also against the ATO updated witholding rates beginning 01/07/18  which I just downloaded from their site.  For example my pay should be showing an updated tax rate of $18.00 less than the rates for 17/18 but its not.  I have tried trial pays in the new version using both sample company file and our usual company file.  Thanks.
  • RavRav Administrator Posts: 10,906 Administrator
    edited June 2018
    Hi Jenny,
    In the pay you tested, what was the pay period ie. weekly, fornightly etc, was it hourly pay or salary pay, the tax scale used.

    Could you give us the specific info on what you tested so I can take this back to the Payroll Premier team.
  • Jenny MJenny M Member Posts: 32
    edited June 2018
    Hi Rav,  I will email you the information now.  I have your address from last time.
  • KaliKali Member Posts: 151
    edited April 7
    Hi, was there a solution to this - i am having the same issue with an employee who has a HELP debt.

    Cheers

  • Jenny MJenny M Member Posts: 32
    edited July 2018
    Hi Kali,

    I uninstalled and reinstalled the program and then the tax scales seemed to be working fine. 
  • KaliKali Member Posts: 151
    edited April 7
    Great - i have fixed my issue now too - thanks.
  • Rodney WilsonRodney Wilson Member Posts: 1
    edited July 2018
    Can anyone else confirm that uninstall and reinstall resolves the 2018/19 withholding rate issue?
  • Jenny MJenny M Member Posts: 32
    edited July 2018
    You are welcome - glad yours is working now too
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