Payroll Premier 2018/2019 STP issue uploading fails - BPA portal also reports fault

Ray_9722051 Member Posts: 7
edited July 2018 in Payroll Premier
Hi there. We finally manged to get an STP report out of Payroll Premier (9 mins to generate). It fails to upload through the Reckon GovConnect so we tried pushing it through the ATO Business Portal. We managed to get one company through but the other company received the following error asking us to contact our vendor.

Reason: The version of this file type cannot be sent by this channel. Other report types and versions may be able to be sent through another ATO channel. More information can be found at: or contact your software developer.


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,104 Community Manager Community Manager
    edited July 2018
    Hi Ray,
    Why does it fail to upload into GovConnect STP?
    What error are you getting when trying to do so?