Leave taken and leave accrued report not showing any records

Suzanne ToftsSuzanne Tofts Member Posts: 8
edited August 2018 in Payroll Premier
I have recently upgraded Reckon Payroll Premier to version 2018-19.  The pays for the new financial year have processed correctly and are showing on the pays reports but no records are showing on both the leave taken and accrued leave reports for any of the years.  Can anyone help me please?image

Comments

  • Kylie StewartKylie Stewart Member Posts: 16
    edited July 2018
    Hi Suzanne, up the end with File  Edit  View  Lists section, click on Reports, then Employees & Payroll, then 'Leave Accrual Summary'.  This report should be the 1 you are needing.
  • KerriKerri Member Posts: 36
    edited July 2018
    I just had email from client saying the same thing. Fix please.
  • KerriKerri Member Posts: 36
    edited July 2018
    Going to client right now so please can I have fix? Rebuild data?
  • Christine ByrneChristine Byrne Member Posts: 13
    edited July 2018

    Hi Suzanne,  I had the same problem, I rang the help desk and they told me to go into the sample company and the same thing happened in there so what I had to do was uninstall and then reinstall again and that fixed the problem.
     
  • Suzanne ToftsSuzanne Tofts Member Posts: 8
    edited August 2018
    Hi Christine,  Yes, I too went to the help desk and uninstalled and re-installed the software.  The accrued leave reports and records were visible immediately after the installation but disappeared after the first pay run and back up.

    Any suggestions are very welcome?
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