TROUBLE OPENING AN ARCHIVED FILE

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Jo_9722061
Jo_9722061 Member Posts: 30
edited May 2020 in Payroll Premier
Hi
I have followed the instructions for archiving a payroll file and It has archived the terminated employees as requested - however when I try to open the file it comes up with symbols and there is no way to see the archived information.
Could you please advise if I am missing a step and why doesn't it come up as in payroll with the information in case it is needed sometime in the future
Thank you

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
    edited August 2018
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    Hi there Jo,
    Can you let me know the process you're going through to open the archived file

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  • Jo_9722061
    Jo_9722061 Member Posts: 30
    edited May 2020
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    Hi Rav
    I have moved it to the public documents file and when i click on it to open the file it takes me to the box to choose a program.  When I choose notepad or any of the others the file just opens with symbols - We are on a shared server here - should i be putting the file on the shared server?
    thanks Jo