Cannot upload STP invalid company info premier payroll

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Rona Iannucci_10090922
Rona Iannucci_10090922 Member Posts: 2 ✭
edited June 2019 in Payroll Premier
I have checked and compared all the information between the Reckon Premier Payroll and Govconnect and they are exactly the same, why am i still getting the same error?? Please help!!!

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  • Rona Iannucci_10090922
    Rona Iannucci_10090922 Member Posts: 2 ✭
    edited June 2019
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    Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.

    Here is the message i keep getting!!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited June 2019
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    Hi Rona,
    The big thing with this error is that all the details need to match EXACTLY including case sensitivity, branch number and no special/invalid characters eg. brackets or spaces in the phone number etc.

    There's more info in this article here which I'd recommend checking out -
    “Invalid Company Information error” in GovConnect STP when submitting pay events from Payroll Premier

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