Can not sign into STP - is there a problem

Fiona Berrington

I can not Open - launch STP.  I get to the reckon gov connect screen but it will not open - it just keeps circling round and eventually I get messages. In Chrome - have tried clearing cache and updated to latest version (message says this site can't be reached) and also tried in IE with the error message being "Cannot sercurely connect to this page".  I have been using Chrome since about October with no problems.
Fiona

Rav

Hi Fiona,
Are you able to see what URL the browsers are attempting to open when you run into this?

Fiona Berrington

Its only when I'm opening the Company Name, Launch STP Open. URL when I push the Open button in Chrome https://portal.reckon.com/#/stp?_k=viwhzt
- This is the URL once I get the error https://stp.reckon.com/company/1e1eddc0-edbc-4430-b43e-530f19d11956?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIzMDE1NjY4NTMwMjQ4NDQ3MyIsInNjb3BlIjoic2VsZiwgdXNlcnMiLCJraWQiOiI2NDAwMzA1NyIsImFkbWluIjpmYWxzZSwiZ2l2ZW5fbmFtZSI6IkZpb25hIiwiZmFtaWx5X25hbWUiOiJCZXJyaW5ndG9uIiwidXNlcm5hbWUiOiJmYmVycmluZ3RvbkBmd29sYXcuY29tIiwiZW1haWwiOiJmYmVycmluZ3RvbkBmd29sYXcuY29tIiwiY291bnRyeSI6IkFVIiwiaWF0IjoxNTYxMDgxODg1LCJleHAiOjE1NjExMTc4ODV9.72Bq595zKsI2-WRXnEWZv5G1jrWqGyJGtLV-f-OCMTg&tenancyid=RECKON&_ga=2.189745646.498872016.1561079305-31495321.1537421501