YTD totals have not been cleared after running STP finalisation

Kath Campbell
Kath Campbell Member Posts: 7
edited July 2019 in Payroll Premier
First payrun for 2019/20 was today in Payroll Premier 2019/20. Used STP reporting in 2018/19 and ran the finalisation report. But can't send the report for the new pay as YTD totals have not been cleared. 

Comments

  • Christine Byrne
    Christine Byrne Member Posts: 12
    edited July 2019

    Hi Kath, I'm about to do our first pay run for the 2019/20 year and I've notice all the YTD figures are still in the history, did that clear out when you processed your first pay??

    Tried to phone Reckon but there not taking any calls ,  GREAT!!
  • Angie Aldous
    Angie Aldous Member Posts: 6
    edited July 2019
    I have the same problem. I have processed first pay run for 2019-20 and to date figures have not cleared. As usual, cannot get thru to Reckon!! 
  • Suellen_9723293
    Suellen_9723293 Member Posts: 18
    edited July 2019
    I also note that the last financial years records are held in each employees history, but as we're not due to process our first pay until next week I hope this issue can be sorted out.   
  • Kath Campbell
    Kath Campbell Member Posts: 7
    edited July 2019
    YTD Figures did not clear out, and the STP report for the new pay is not updating.
    Sent an email to Reckon, but am still waiting for a response.
  • Paula Hernandez
    Paula Hernandez Member Posts: 10
    edited July 2019
    We have the same issue and our first pay is today. We haven't done STP in 2018-19, yesterday I talked to Payroll Premier and the support said we can process first pay today and we don't need to finalise 2018-19 FY as we can do it later. But now after processing first pay, we can see 2018-19 figures are carried over. So now we are so confused on what to do. We've been on hold for a few hours now, first attempt of call dropped without being able to talk to rep, and now still on hold.
  • Kath Campbell
    Kath Campbell Member Posts: 7
    edited July 2019
    No, they didn't clear. Looks like the ATO won't be receiving their reports for this pay in the time-frame they should.
  • Beck
    Beck Member Posts: 13
    edited July 2019
    I am using the Reckon STP App and the same thing has happened - 18-19 year figures are being displayed as 19-20 YTD figures!!! 

  • Paula Hernandez
    Paula Hernandez Member Posts: 10
    edited July 2019
    Workaround for this is to make sure your first pay run end date is Jul 1.  I called their support and this is what they suggested and it worked.
  • Beck
    Beck Member Posts: 13
    edited July 2019
    I have already done my first payrun and entered pay run end date of Jul 5. 

  • Paula Hernandez
    Paula Hernandez Member Posts: 10
    edited July 2019
    Does it still show 2018-19 YTD?
  • Beck
    Beck Member Posts: 13
    edited July 2019
    yes, it does. ugh!
  • Paula Hernandez
    Paula Hernandez Member Posts: 10
    edited July 2019
    That's weird, mine was fine after putting in Jul 1 as pay end date. Ohh, though forgot to tell you - I had to delete all pay run and reprocess it (that's when I changed pay end date).

  • Beck
    Beck Member Posts: 13
    edited July 2019
    How do you delete a payrun after it has been submitted to ATO and approved by ATO?
  • Paula Hernandez
    Paula Hernandez Member Posts: 10
    edited July 2019
    Sorry I can't answer that question, we didn't upload the STP not until we know it is correct. We deleted payrun first, reprocess it then export STP report and uploaded it in Govconnect. I think you can update event in Govconnect? It might be best to call ATO.