STP

Peter Lumsden
Peter Lumsden Member Posts: 23 ✭
edited August 2020 in Payroll Premier
Did a pay run this morning in payroll premier. STP didn't create a file. Whats next?
Tried to ring support. Advised haven't capacity to handle all calls. Then Hung up.

Comments

  • Peter Lumsden
    Peter Lumsden Member Posts: 23 ✭
    edited July 2019
    Where do I turn it on if it is off. When I go to STP report no employees are shown
  • vittoria
    vittoria Member Posts: 27 ✭✭
    edited July 2019
    I'd like to know as well as the guide does not say anything about turning it on in the 19/20 version of payroll premier- I have been using it for a year without an issue.

  • Peter Lumsden
    Peter Lumsden Member Posts: 23 ✭
    edited July 2019
    There seems to problem after problem. Trying to send pay slips by email. Recipients only get a quarter of a pay slip showing in PDF format. Changed Print Setup. Still doesn't work.
  • Peter Lumsden
    Peter Lumsden Member Posts: 23 ✭
    edited July 2019
    Hi Kevin. Have you got an answer for me?
  • Trish Baddeley
    Trish Baddeley Member Posts: 8 ✭
    edited July 2019
    STP is automatically turned on in the latest version of Payroll Premier. To check yours is on, go to Preferences - Payroll & Employees - Company Preferences - "Enable Single Touch Payroll" box should be ticked.  I hope this helps
  • Peter Lumsden
    Peter Lumsden Member Posts: 23 ✭
    edited July 2019
    Thank you Trish for replying. I maybe dumb but Preferences - Payroll & Employees - Company Preferences doesn't exist
  • Patricia Baddeley
    Patricia Baddeley Member Posts: 2 ✭
    edited July 2019
    Hi Peter
    I sure you are not dumb.  I should have clarified.......preference etc.... in your Reckon software, not the Reckon portal.  

    I've just discovered I'm using Reckon Accounts Premier, not Payroll Premier. I didn't realise they are not the same product so our softwares might be quite different.
    Sorry if I've given incorrect information.

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