Incomplete Pay Run & Error

Jaime Rollinson
Jaime Rollinson Member Posts: 2 ✭
edited July 2019 in Payroll Premier
Hi everyone,
Every time i process a pay run, my file gets to 92% complete and then errors and automatically closes the program. Then when i get back in, i have to disable the 92% of the pays that have been completed and run another pay run for the remaining 8%.
Please help!

Comments

  • Peter Norkett
    Peter Norkett Member Posts: 19 ✭
    edited July 2019
    I have the same issue, i know it sounds ridiculos but the only way I found to fix this is before you process the pays click on an employee at the top of the list. Once you process the run it gets half way through & then not responds & then eventually processes the full run. not sure if this will help, but it's just what I have found helps for me. I will be moving to another payroll program shortly, I have lost faith in this payroll program
  • Jaime Rollinson
    Jaime Rollinson Member Posts: 2 ✭
    edited July 2019
    Thanks Peter. I'll definitely be giving this a try for the next pay run. Fingers crossed some sort of bug fix comes to light very VERY soon though. Cheers.
  • Peter Norkett
    Peter Norkett Member Posts: 19 ✭
    edited July 2019
    Don't hold your breath... I have been doing this for the past 2 years

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