Payslip Issue

Peter Norkett
Peter Norkett Member Posts: 19
edited July 2019 in Payroll Premier
Hi All,

Anyone having the issue of when you try to email payslips it takes 5 plus minutes to generate the report only to produce a payment summaries report?

TIA

Comments

  • Katrina Evans
    Katrina Evans Member Posts: 2
    edited July 2019
    Yes I had exactly the same problem.  Was having no problem with payslips and then all of a sudden the report started bringing up payment summaries.  I called tech support and they fixed it by reducing the payroll file name size!  Seeming completely unrelated but it worked.  The file name which was just our company name with 17 letters was abbreviated and reduced to 4 letters.  Maybe try this and see how you go.
  • Peter Norkett
    Peter Norkett Member Posts: 19
    edited July 2019
    Thanks Katrina will give this a go, funny how Payroll can be fine one week, you do the same thing as you do week in week out, then the next you get a completely new issue.. thanks for your help