Payroll Premier 2020 STP - Allowances missing from my Final STP Lodgement although on the Employee l

Heidi Krasulak_9717399
Heidi Krasulak_9717399 Member Posts: 9 ✭
edited June 2020 in Payroll Premier
I have uploaded and lodged the final pay event for 2019 with success. When I look at the Employee List it appears to be correct . When I drill into an employee the Allowances (Travel and Meals) are missing from their detail. Their allowances are on totaled on the Employee List. Is there a box I need to tick somewhere in Payroll Premier Set Up or is this another glitch??

Comments

  • WTPayroll
    WTPayroll Member Posts: 5 ✭
    edited July 2019

    Hi Heidi
  • WTPayroll
    WTPayroll Member Posts: 5 ✭
    edited July 2019

    Hi Heidi,

    I had the exact same thing happen when all the settings were correct in PP 2020 version for 2018/19. They told me I had to manually change everyone in the Notepad file before uploading to the portal. I have the instructions if you would like me to email them to you?
  • Heidi Krasulak_9717399
    Heidi Krasulak_9717399 Member Posts: 9 ✭
    edited July 2019
    that would be great if you could email.  

  • Heidi Krasulak_9717399
    Heidi Krasulak_9717399 Member Posts: 9 ✭
    edited July 2019
    [email protected]
  • Heidi Krasulak_9717399
    Heidi Krasulak_9717399 Member Posts: 9 ✭
    edited July 2019
    Just got off the phone with Reckon.  Couldn't give me an answer as to why the allowances show up on the List but not on the Employee Detail. Noted the problem for the program writers and fingers crossed they will have this problem rectified in time for the 2020 final lodgement!!
  • Heidi Krasulak_9717399
    Heidi Krasulak_9717399 Member Posts: 9 ✭
    edited June 2020
    Does anyone have a solution for this problem?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,104 Community Manager Community Manager
    edited July 2019
    Hi Heidi,
    Take a look at this Knowledgebase article -
    Allowances not displaying correctly in GovConnect from Payroll Premier 2019/20
    Reckon Logo - Signature.png
  • Heidi Krasulak_9717399
    Heidi Krasulak_9717399 Member Posts: 9 ✭
    edited July 2019
    Thanks Rav, looks like that did the trick! 
  • Theresa Waters
    Theresa Waters Member Posts: 29 ✭
    edited July 2019
    Hi Rav,
    If we have already submitted our EOY STP File to the ATO, does that mean we have to do this patch, re-do the EOY STP & upload a replacement File to the ATO?
  • Heidi Krasulak_9717399
    Heidi Krasulak_9717399 Member Posts: 9 ✭
    edited July 2019
    If your allowances are missing from the employee detail yes you do.

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