Still getting ' Product Key Invalid' after update.

Matthew Bordignon
Matthew Bordignon Member Posts: 5 ✭
edited July 2019 in Payroll Premier
When submitting my STP report on the Reckon Gov Connect, I get the error ' Product Key Invalid'.

I have replaced the RINB.exe file that is meant to fix this, but still keep getting this error.

 Editing the export file and replacing the v2 with v1 seems to fix it, but this isn't a solution.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,104 Community Manager Community Manager
    edited July 2019
    Hi Matthew,
    Can you please check that the business phone number you have in Payroll Premier does not contain any special characters like a brackets, dashes, spaces etc or anything of that nature.
    If there are, remove them then create a new STP pay event file again for submission.
    Reckon Logo - Signature.png
  • Simone_9171542
    Simone_9171542 Member Posts: 23 ✭
    edited July 2019
    Rav, is there a fix for replacing the V2 with V1? 
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,104 Community Manager Community Manager
    edited July 2019
    Yes there is, check it out here -
    Payroll Premier 2019/20 PATCH UPDATE
    Reckon Logo - Signature.png
  • Matthew Bordignon
    Matthew Bordignon Member Posts: 5 ✭
    edited July 2019
    Thx, I believe that fixed it.  Will double check next pay run.

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