Payroll Premier update event STP error

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Renee_10164504
Renee_10164504 Member Posts: 2 ✭
edited September 2019 in Payroll Premier
Good morning I'm hoping someone will be able to help answer my question.

I am trying to do an update event/full file replacement for our last pay. An error was discovered with an employee not paid correctly after it was processed and our STP report submitted and successful. I have since corrected the employees pay but get an error message "Product Key Invaild" when trying to update the STP report.

Any help would be greatly appreciated.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited August 2019
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    Hi Renee,
    Are you using Payroll Premier 2019/20?
    If so, check out the info in this post for a patch to download & install which should solve that message for you.
    Payroll Premier 2019/20 PATCH UPDATE

    If you've already done the above and continue to receive this message, please review the info in this Knowledgebase article - http://kb.reckon.com.au/issue_view.asp?ID=5750
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  • Renee_10164504
    Renee_10164504 Member Posts: 2 ✭
    edited August 2019
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    Thank you Rav you are amazing it now works correctly.

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