Payroll Premier 2019/2020

Leanne Kendrick
Leanne Kendrick Member Posts: 6
edited August 2019 in Payroll Premier
I am also having the product key invalid message, however I am unable to download the patch and receive the following response "The code execution cannot proceed because PWUTIL.dll was not found. Reinstalling the program may fix this problem.  Any recommendations?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,195 Community Manager Community Manager
    edited August 2019
    Hi Leanne,
    Please make sure the patch file doesn't have a different name like RINB.EXE(1) or something like that when you download it, this will occur if there is more than one download with the same name in your downloads folder/destination.
    Also, make sure you're not opening the patch file itself but rather copying it into the required location. More info on this here


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  • Leanne Kendrick
    Leanne Kendrick Member Posts: 6
    edited August 2019
    OK I have downloaded Rinb.exe and have gone copy, opened QPRollV28, opened reports gone to Rinb file and no option to replace file?