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Hi Can you please help me to change the ABN and company name?

MCPSMCPS Member Posts: 6
edited October 2019 in Single Touch Payroll App

Comments

  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    Hi Joanna,
    Do you want to change these details in your Reckon One book or in GovConnect?
    Have you registered an incorrect ABN?

    Can you provide some more information please.
  • MCPSMCPS Member Posts: 6
    edited October 2019
    I downloaded the Reckon app on the mobile phone. After trying to provide the Software ID to ATO, I was informed by them that I need to provie a different ABN and company name.
  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    Cool thanks for that. 

    Can you let me know the incorrect ABN you've registered to the app and also confirm if the email address for your app account is the same email address registered to your Community account.
  • MCPSMCPS Member Posts: 6
    edited September 2019
    73613396526; and yes the email address is the same. Also, I need to change the company name slightly as well.
  • MCPSMCPS Member Posts: 6
    edited September 2019
    Can you just remove the account with all the details, I can try to download the app and register with the correct details again. Please let me know when that can be done. Many thanks.

  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    I've deleted the ABN from your app account.
    You need to logout of the app, close it in full ie. swipe it away from your running apps and then log back in after a couple of minutes.
    You'll be asked to register your ABN again and go through the setup.

    Cheers
  • MCPSMCPS Member Posts: 6
    edited September 2019
    Thank you very much. 
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    I have recorded the right company name and abn with the ato
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    The right company name is R&JParkerConcreting Pty Ltd And the right abn is 38860445219
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    I also have the reckon app on my iPad
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    Is the answer from 3 weeks ago to Joanna also my answer?
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    The email address for the community chat is different to the reckon app the email for the app is [email protected] The email for chat is [email protected]
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    The email address for the community chat is different to the reckon app the email for the app is [email protected] The email for chat is [email protected]
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    How do I remove the account
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    Rav are you there ?????????
  • RavRav Administrator Posts: 10,726 Administrator
    edited October 2019
    Jennifer,
    I have recorded the right company name and abn with the ato
    Do you mean you've entered the incorrect ABN/company into the app?
    If so, what is the current (incorrect) ABN you have registered into the STP app?
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    The wrong name that appears dead when I registered was Andrew Ross the abn 45024471202
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    Appeared when I meant
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    The correct name is R&J Parker Concreting P/L abn is 38860445219
  • RavRav Administrator Posts: 10,726 Administrator
    edited January 30
    I've deleted the incorrect ABN from your app account.
    You need to logout of the app (Settings > Logout) and then close the app in full ie. swipe it away from your running apps.

    Open the app back up after a couple of minutes and then log back in. You'll be asked to enter your ABN and set everything up.
  • Jennifer ParkerJennifer Parker Member Posts: 12
    edited October 2019
    Thankyou Rav I was able to change it over
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