wrong payment summary

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lykhong142020
lykhong142020 Member Posts: 1 ✭
in Payroll Premier

my staff's payment summary is wrong after I did duplicate because the payroll was updated twice. it doesn't match with the PAYG summary that I submit with ATO. so my staff's payment summary was higher than the fact. can someone fix it. I try to delete one of them but it's not allow me to delete. thanks.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    @lykhong142020

    Hi there, this discussion has been created in the Payroll Premier category however can I just confirm that is the Reckon software you are using.

    Can you give me a bit more info on the process you followed ie. you mentioned you created a duplicate pay run, was there an issue with the previous submission?

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