STP won't upload
When I select the file I wish to upload and hit confirm I am just returned to the confirm button again. It does not proceed to the next step of authorisation etc.
Comments
-
Hi there @Labour Hire
Does occur at the GovConnect stage where you select the file type? (see my screenshot below).
Do you have more than one Reckon product selected in your GovConnect service ie. you'll see in my screenshot that I have all 4 Reckon products selected in mine however Payroll Premier is the one chosen for the upload (the little inverted green triangle is on the Payroll Premier option).
Also, have you created your submission as just a normal payrun/full file replacement and is that the selection you're making on the report type window?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Thanks Rav, just got it sorted. An employee had some "spaces" in front of the email address in his employee file. Deleted those and is working beautifully now!
D
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community