AUTHENTICATION

ANDREWL8
Member Posts: 2 ✭
I'm trying to log in and the authentication code is being sent to the wrong mobile number. I changed the password but don't know how to change the contact number.
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Comments
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Hi Andrew,
Do you still have access to the current phone number that the codes are being sent to?
If so,
- Head over to the Reckon Portal page here - https://portal.reckon.com/ and sign in with your existing app login credentials.
- Click on 'Profile' in the top right corner and then scroll all the way to the bottom of the page to the Multi-Factor Authentication section.
- Revoke the existing phone number from here
- The next time you login to the app you will be asked to set up a new phone number for your MFA codes
Also just to confirm, are you using the Reckon Payroll app or the free Reckon STP app?
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Thankyou I don't have access to the current phone number and when I go to the Reckon portal page I can't find the "profile tab.
Is there someone I can speak to?
thanks
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