I'm trying to log in and the authentication code is being sent to the wrong mobile number. I changed the password but don't know how to change the contact number.


  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi Andrew,

    Do you still have access to the current phone number that the codes are being sent to?

    If so,

    • Head over to the Reckon Portal page here - and sign in with your existing app login credentials.
    • Click on 'Profile' in the top right corner and then scroll all the way to the bottom of the page to the Multi-Factor Authentication section.
    • Revoke the existing phone number from here
    • The next time you login to the app you will be asked to set up a new phone number for your MFA codes

    Also just to confirm, are you using the Reckon Payroll app or the free Reckon STP app?

    ANDREWL8 Member Posts: 2

    Thankyou I don't have access to the current phone number and when I go to the Reckon portal page I can't find the "profile tab.

    Is there someone I can speak to?