Access violation

Mallee
Mallee Member Posts: 10 ✭
in Payroll Premier

Hi

I have just tried to logon to my Payroll Premier and it comes up with Exception Occured at address. Access Violation

Is there anyone I can contact to fix this problem. My next payrun is tomorrow

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager

    Hi @Mallee

    Where exactly are you encountering this message? When you try to open Payroll Premier itself? Can you post a screenshot of the error message?

    Are you opening the software from the shortcut on your desktop or from within the Start menu etc?

    Or is it when performing a certain task when you're already in the program?

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  • Mallee
    Mallee Member Posts: 10 ✭
    image.png

    It appears when i click on the shortcut on the desktop

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,093 Community Manager Community Manager

    I've had a chat with our technical support team in regard to this. Their first recommendation is to run Payroll Premier as Admin and see if it launches as normal for you.

    Failing that, their next suggestion is to completely uninstall Payroll Premier from your PC. Restart your PC and then reinstall the software and launch your file.

    It should do the trick but let me know how you get on.

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  • Mallee
    Mallee Member Posts: 10 ✭

    Thank you I will give it a go

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 979 Reckon Staff

    Hi Mallee,

    Just following up on this.

    Can you confirm whether the uninstall/re-install procedure has resolved the issue for you?

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Mallee
    Mallee Member Posts: 10 ✭

    Hi Rav and team

    This did not work at all. I contacted reckon and they had to delete a file then reinstall my back up files. They said it wasn't necessary to uninstall payroll premier. But i thank you for your assistance

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 979 Reckon Staff

    HI Mallee,


    Glad to hear that the issue has been resolved.

    The method of uninstall/re-install is one that eliminates the software as the potential point of failure.

    The method of deleting a file (likely the existing company file QPW) and then restoring a good older backup confirms that the issue was only isolated to the specific company file.

    If deleting the file and restoring the good older backups from a previous pay run has resolved the issue, then it was just the previous company data file that had a problem.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

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