Final STP returns are blank

Kali Member Posts: 327 ✭✭✭


I have processed a final pay for all employees in a particular file due to the business being sold, and have added reference 'JK-FI-FN19' to each employee's final pay.

When I go to STP -> Process STP reports all terminations and pay runs for this particular pay run are blank? No data appears at all. Yet, i can clearly see the pay run in 'list current pay'.

I have tried deleting an employees pay and reentering but still blank.

Anyone else come across this?




  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi Kali,

    In your current file, are there any other STP pay runs that are blank or it is just affecting the FINAL pay run?

  • Kali
    Kali Member Posts: 327 ✭✭✭

    Hi Rav,

    Just the final pay run.

    On the phone to customer support now.