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Cannot migrate

normyzeenormyzee Member Posts: 2

Hi, i cannot migrate to the new STP due to error message saying ABN is already registered with another Reckon account.

ABN is 89 622 740 747

Thanks

Comments

  • RavRav Administrator Posts: 10,597 Community Manager

    Hi @normyzee

    Can you please try it again now. It should go through normally but let me know if you run into the same message.

    Cheers

  • normyzeenormyzee Member Posts: 2

    Worked. Fixed. Thanks.

  • RavRav Administrator Posts: 10,597 Community Manager

    Good stuff, thanks for letting me know 👍️

  • caseycasey Member Posts: 1

    My STP ABN is 44163610940, I might have registered the ABN in your Govconnect service that is when I tried to migrate to the new Payroll App , it came back “the ABN is already registered and it asked me to sign in with another account or set up a new account”. Could you please erase the old registration so that I can migrate all my data from STP to the new Payroll App.

    thanks

    casey

  • Tiler81Tiler81 Member Posts: 2

    Hello Rav

    Im also having the same issue.

    My ABN is 34 898 811 575

    Help would be appreciated

    Thankyou

  • CSDavisCSDavis Member Posts: 1

    Hi,


    Having the same problem - tried to migrate the data across but it never completed, now says "This ABN & branch number is already registered".


    ABN is 60 002 498 053


    thanks

  • RavRav Administrator Posts: 10,597 Community Manager

    Hi @Tiler81

    Can you please give it another go now. It should go through fine this time around but let me know how you get on.


    Same goes for you please @CSDavis. Try it again when you have a chance and it should be ok. Let me know if otherwise.

  • Tiler81Tiler81 Member Posts: 2

    It worked.

    Thankyou

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