Error trying to lodge payg summaries

879828
879828 Member Posts: 4

this is the error i keep getting with all the companies (15 plus of them to lodge) i have checked addresses or phone numbers may have the " as per previous posts but not one of them has it.

Is there a lodgement problem ?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,207 Community Manager Community Manager

    @879828

    That error message is saying that there are invalid details in the one of the email address fields, in this case it looks like there is no email address in a field. I'd recommend going back to Payroll Premier and check the email address fields for your employees. Make sure there is a valid email address listed for each employee, that there is only one email address and also there are no spaces or other invalid characters before or after the email address in the field.

    If there have been any new employees that you've created in the software, that's usually a good place to check first but I'd recommend checking all employees as well.

    Also, ensure there is an email address in your company information details as well.


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  • 879828
    879828 Member Posts: 4

    Thanks so much worked a treat.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,207 Community Manager Community Manager

    Good work! Glad to hear that's solved ☺️


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  • Karen Gear
    Karen Gear Member Posts: 4

    I have had this error come up as well - checked all employee emails - where does the company email go in Payroll Premier 2020/21 - Can't see it in Company info??

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,207 Community Manager Community Manager

    Hi @Karen Gear

    Check out the info from this comment HERE that I left of a similar discussion last week. It should have the info you need to solve this one.


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  • Karen Gear
    Karen Gear Member Posts: 4

    Thank you for your help