ATO rejection message

Gayle_10767286

I think this rejection is telling me an email address is blank. I have made no changes and have not entered any new employees since last upload, I have re keyed everyone's email address and phone number, it is still rejection, is anyone else having this problem? or am I misunderstanding the error?

• The value specified for an item does not match the item type (value = "", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the MinLength value.

Rav

Hi Gayle,

Check the email address field in the company information section. Screenshot example below -

Gayle_10767286

Thank you Rav, I have never had our email address entered there, but it obviously needs it now, the file upload fine after I input our email, many thanks

Robyn Kelly (Partner)

Happened to a client of mine today too - must be a new requirement by the ATO!

Regards, Robyn Kelly