ATO rejection message

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Gayle_10767286
Gayle_10767286 Member Posts: 5

I think this rejection is telling me an email address is blank. I have made no changes and have not entered any new employees since last upload, I have re keyed everyone's email address and phone number, it is still rejection, is anyone else having this problem? or am I misunderstanding the error?


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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi Gayle,

    Check the email address field in the company information section. Screenshot example below -


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  • Gayle_10767286
    Gayle_10767286 Member Posts: 5
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    Thank you Rav, I have never had our email address entered there, but it obviously needs it now, the file upload fine after I input our email, many thanks

Answers

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 483 Accredited Partner Accredited Partner
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    Happened to a client of mine today too - must be a new requirement by the ATO!

    Regards, Robyn Kelly