ATO rejection message

Gayle_10767286 Member Posts: 5

I think this rejection is telling me an email address is blank. I have made no changes and have not entered any new employees since last upload, I have re keyed everyone's email address and phone number, it is still rejection, is anyone else having this problem? or am I misunderstanding the error?

Best Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager
    Answer ✓

    Hi Gayle,

    Check the email address field in the company information section. Screenshot example below -

  • Gayle_10767286
    Gayle_10767286 Member Posts: 5
    Answer ✓

    Thank you Rav, I have never had our email address entered there, but it obviously needs it now, the file upload fine after I input our email, many thanks


  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 458 Accredited Partner Accredited Partner

    Happened to a client of mine today too - must be a new requirement by the ATO!

    Regards, Robyn Kelly