Error loading payruns

roses1
roses1 Member Posts: 3 ✭
edited June 2021 in Reckon Payroll App & Web

Started using payroll app basic last week. Last week of the year but didn't see that I had to say it was the last pay run for the year so can't finalize the year. Thought it would resolve when the new year started. Nothing has changed. I still can't finalize. Also trying to process today's pay run and now have' Error loading Payruns' so can't do the wages. Any help would be appreciated.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,731 Community Manager Community Manager

    Hi @roses1

    Really sorry about that. I've got our teams investigating the issue causing payruns and employee data not to load correctly right now.

    I'll let you know as soon as they've got it solved.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,731 Community Manager Community Manager

    Hi @roses1

    Just getting back to you on this. It should now be resolved and back to normal.

    Check out the update linked below -

    https://community.reckon.com/discussion/comment/20620086#Comment_20620086


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  • roses1
    roses1 Member Posts: 3 ✭

    Thank you Rav pay runs are now loading. I still can't end the financial year(didn't mark pay run 24/6/21 as final for the year).

    When I select End of financial year all the totals for employees are correct but there is no continue button to press. It is a EOFY Report and the only option is cancel. Would like to get this resolved so our employees can get their payment summaries on time. I would greatly appreciate your help.

    Cheers Christine.

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