Reckon One - Change Modules

PBerz

I signed up to Reckon One six weeks ago.

It automatically chose more modules than I wanted. I sent an email to the contact when I signed up t(who was very helpful at the time) and asked to reduce the number of models. I've had no answer and now I have been charged a second time for the higher amount.

I only need the first three modules but can't find anywhere to change it.

Should I just cancel because I've hardly used to app and go to Xero, which I'm told is very good for a small operation. I hate companies the incrementally increase their profits due to poor customer service.

Kris_Williams

It’s easy to do, I had the wrong modules ticked in the beginning, while you’re waiting for Rav to see your message go to the profile icon up the top of Reckon One and have a look at billing on the left hand side and have a look at the billing section. I seem to remember simply unticking the module, or clicking remove. I’m sure you won’t have a problem getting a refund. Try phoning support in the morning

PBerz

Thanks Kris,

I've attached a screen shot of what I think you meant, but it's not clickable.

Kris_Williams

What if you click on Update?

PBerz

It's to update the credit card, but thanks again for the suggestion.

Kris_Williams

Ok sorry, only did it once, have you actually searched on here?

PBerz

Thanks OK, I appreciate you taking the time to answer.

I've had a look in this forum and haven't found an answer.

Kris_Williams

https://help.reckon.com/article/joccd1bp0v-book-subscription-settings

see if this helps……….

Rav

Hi @PBerz

The article that Kris has provided above should have the info you need on how to customise your Reckon One modules.

I've linked another one below as well which might be useful -

https://help.reckon.com/article/dzindcoh75-kba-5536-how-to-add-or-change-or-purchase-the-new-modules-activate-deactivate-modules

PBerz

I have found that page, I can deselect modules but can't save the changes.

Kris_Williams

I would call support, you need to speak to them about the refund anyway