IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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I have a Reckon GovConnect STP error that states the dates cannot be prior to July 2016.

Julie AppleyardJulie Appleyard Member Posts: 3

The dates of the payslips in Payroll Premier are correct so why would this export this way?

Do I therefore do full file replacement of update pay event?

If I do either the year-to-date figures are incorrect due to the payroll week being 03.01.22.

Answers

  • RavRav Administrator Posts: 11,798 Community Manager

    Hi Julie

    What is the exact error message that you're being presented? Is it something along the lines of 'The Period Start date cannot be before 2016' or is it something else?

  • Julie AppleyardJulie Appleyard Member Posts: 3

    Hi Rav,

    The exact error message is 'Period Start Date cannot be before 1/7/2016'.

  • RavRav Administrator Posts: 11,798 Community Manager

    Thanks for that. When you check the pay run in Payroll Premier does the pay period dates all look ok? ie. valid/accurate?

    If so then our tech support team may need to investigate the STP .json file that you're attempting to upload to see what is going wrong with it. Give the team a buzz when you have a chance and they'll make arrangements for you to send the file in so the technician can check it out.

  • Julie AppleyardJulie Appleyard Member Posts: 3

    Hi Rav,


    Yes the payrun file in Payroll Premier has the correct pay period dates.


    I will call Reckon support.

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