STP failure

peter roebuck
peter roebuck Member Posts: 10

Please help, i am trying to lodge the STP report but it keep failing with the error below:


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager

    Hi @peter roebuck

    That error message is saying that there are invalid details in the one of the email address fields, in this case it looks like there is no email address at all in a particular field. I'd recommend going back to Payroll Premier and check the email address field in the Preferences menu (screenshot example below) and also for your employees as well.

    Once entered, recreate the STP file in Payroll Premier so that its updated with the new info and send through GovConnect again.

  • peter roebuck
    peter roebuck Member Posts: 10

    Thanks Rav

    That worked perfectly. Appreciate your help