End of Financial Year Lodgement Error

Lyndal Gray
Lyndal Gray Member Posts: 14 ✭
in Payroll Premier

I am getting an error when lodging the "Finalise Year" file this morning in STP. The message disappears quickly but starts with "instance payroll event...payroll detail requires...." then it disappears before I can get the rest down. Any assistance appreciated.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager

    Hi @Lyndal Gray

    If you upload the STP file to GovConnect again the error response should stay at the top of the screen, is it not doing that?

    I'm going to link a guide below which I believe is the error you're likely encountering but let me know if its not quite right -

    https://help.reckon.com/article/6jf4vspwtr-kba-5706


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  • Lyndal Gray
    Lyndal Gray Member Posts: 14 ✭

    Hi Rav, it disappears after about 30secs....and yes that looks like it

  • Lyndal Gray
    Lyndal Gray Member Posts: 14 ✭

    When exporting, I clicked on "finalise Year", then in GovConnect, new payrun. This is not the same as the link you sent though will give it a go. Lodging STP / GovConnect locking up at this time.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager

    When exporting, I clicked on "finalise Year", then in GovConnect, new payrun.

    Yep the above is where this problem is coming from. After exporting the EOFY finalisation from the software you need to select the same option in GovConnect ie. the second option, check out my screenshot below.

    image.png


    Reckon Logo - Signature.png
  • Lyndal Gray
    Lyndal Gray Member Posts: 14 ✭

    Hi Rav, Done thankyou!!! :)

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