End of Financial Year Lodgement Error

Lyndal Gray

I am getting an error when lodging the "Finalise Year" file this morning in STP. The message disappears quickly but starts with "instance payroll event...payroll detail requires...." then it disappears before I can get the rest down. Any assistance appreciated.

Rav

Hi @Lyndal Gray

If you upload the STP file to GovConnect again the error response should stay at the top of the screen, is it not doing that?

I'm going to link a guide below which I believe is the error you're likely encountering but let me know if its not quite right -

https://help.reckon.com/article/6jf4vspwtr-kba-5706

Lyndal Gray

Hi Rav, it disappears after about 30secs....and yes that looks like it

Lyndal Gray

When exporting, I clicked on "finalise Year", then in GovConnect, new payrun. This is not the same as the link you sent though will give it a go. Lodging STP / GovConnect locking up at this time.

Rav

When exporting, I clicked on "finalise Year", then in GovConnect, new payrun.

Yep the above is where this problem is coming from. After exporting the EOFY finalisation from the software you need to select the same option in GovConnect ie. the second option, check out my screenshot below.

Lyndal Gray

Hi Rav, Done thankyou!!! :)