Emailing Payslips - Coming up with an error

Lyndle
Lyndle Member Posts: 5 ✭
in Payroll Premier

Hi Rav, I am getting an error code: "Invalid Email Details - Either you email address or password is incorrect. If your email address is incorrect please edit it in you send forms preferences". My email address and password hasn't changed. I have gone to 'send form preferences' - all looks fine stating Gmail, my email address, server name & port. Do you have any suggestions?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    Hi @Lyndle

    There have been some recent changes Google have made in relation to security with their Google services including Gmail which has resulted in apps such as Reckon Accounts and others from connecting to their services with just a user name and password as before.

    The good news is, there is a solution and I'll link our announcement about this below which contains a step by step walkthrough on how to solve it using an 'App Password'.


    https://community.reckon.com/discussion/8031517/important-notice-reckon-accounts-desktop-gmail


    Reckon Logo - Signature.png
  • Lyndle
    Lyndle Member Posts: 5 ✭

    Hi Rav, upon loggin in to google I cannot seem to the the Verification

    image.png

    Not sure what to try

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    On that same page in your screenshot above you should see a search bar at the top. Type in 2 step verification into that and it should bring it up.

    Reckon Logo - Signature.png

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