Unable to email pay slips
896697
Member Posts: 3 ✭
I have tried unsuccessfully to send the latest payslips. Each time I press "email" the system creates an INB Payment Summaries file.
Haven't had any problems emailing pay slips prior to this.
We are using the 22/23 system
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Comments
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Hi @896697
This will occur when your company file name or company information has more than 30 characters, or has commas in the name.
- Locate the saved location of your data file, usually in C:\Program Files\QPRollvXX\Data (where XX represents the version of your software).
- Right click the data file and select Rename
- Reduce/rename the file name to no more than 30 characters and click OK
- Locate a file called QCompany.TPS from the same default location
- Right click QCompany.TPS and select Delete
- Click OK
- Open your Payroll Premier
- Select your data file and click OK
- From the File menu, select Company Information
- Reduce/rename the company name to no more than 30 characters and click OK
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