How can I recover my existing STP accounts

Our QA guy used my Office 365 and whatever he did, the STP portal now sees his email address, not mine. I am not able to edit to correct because the portal is saying my email address already exists. I need help to get back into our existing GovConnect accounts and I am not sure how to

Thank you - [email protected]


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @Trish Baddeley

    When you login using the 'Sign in with Office 365' button, are you able to access the GovConnect subscriptions that have been setup for your ABN?

  • Trish Baddeley
    Trish Baddeley Member Posts: 8

    Hi Rav

    No, there are no GovConnect subscriptions at all.

    I believe it is because the Reckon STP portal no longer recognises my email address. My I T person is going to review my Office 365 permissions.

    I will let you know if this doesn't resolve the issue.