📢 IMPORTANT - A change to how you login to Reckon Accounts Hosted
A change to how you login to Reckon Accounts Hosted
Due to recent suspicious login attempts on the Reckon Accounts Hosted login page, we are making changes to the way you login to Reckon Accounts Hosted as of tonight.
When you sign up for Reckon Accounts Hosted, you are provided with an automatically generated User ID in the format 123456-1 etc. On your first login to Reckon Accounts Hosted (using the User ID), you are prompted to create a unique User Name as part of the login and setup process.
After that point, historically Reckon Accounts Hosted users have been able to then login using either your User ID or User Name.
In an effort to further enhance the security of the Reckon Accounts Hosted environment and protect your account, as of tonight, you will no longer be able to login to Reckon Accounts Hosted using your User-ID (e.g. 123456-1).
Instead, you must login to Reckon Accounts Hosted using your User Name.
I don't know my User Name, what do I do?
If you're not sure what your User Name is, its super easy to find.
- Simply click the 'Forgotten User Name' link on the login screen
- Enter the email address that is associated with your Reckon Accounts Hosted account
- An email will be sent to you with your User Name details which you can use to login
My email address is associated with multiple User ID's, what do I do?
If you are attempting to recover your user name and have entered your email address but are encountering a message stating "Multiple users are associated with this email address" you will be prompted to enter your first and last name so the correct account can be determined.
Once completed, an email will be sent to you with your User Name details which you can use to login.
How do I find the user names for the additional users in my account?
You can find the user names of all your users in the Reckon Accounts Hosted control panel. Login to Reckon Accounts Hosted ➡ Control Panel ➡ Manage Users.
You will see the details of all your users including their user names.
If you have any questions or concerns, please drop a comment below and we'll do our best to assist.
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