Payroll premier EOFY STP file incomplete

E-Lan
E-Lan Member Posts: 27 ✭✭
in Payroll Premier

When I tried to process the EOFY, only a portion of my staff appeared (2 active staff and 8 resigned staff). I should have more than 20+ appearing.

My dates are ending 30/6, so not crossing into 1/7 which is another financial year. (I have confirmed I have no payrolls further than 30/6)

I am not sure why this is happening. I have done EOFY for many years, and this is the first time I have this issue.

Can anyone advise how to rectify this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    Hi @E-Lan

    I'm not sure if this is the specific cause of what you're experiencing but the information in this guide below might help -

    https://help.reckon.com/article/6m1ogbldwg-kba-5699-some-or-all-employees-are-not-showing-up-on-stp-export-report


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  • E-Lan
    E-Lan Member Posts: 27 ✭✭

    Hi Rav,

    I tried, but did not work.

    Earlier my STP contains all the resigned staff. But only 2 active staff appeared.

    With the archive, I tried again, but the same list of STP is generated.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    Thanks for trying @E-Lan, I'd suggest getting in touch with our technical support team on 1300 137 657 so a technician can take a closer look at this.

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  • E-Lan
    E-Lan Member Posts: 27 ✭✭

    no problem. many thanks

  • E-Lan
    E-Lan Member Posts: 27 ✭✭

    I was advised to restore a previous week file and redo the payroll for this week again.

    This time I can generate the EOFY STP without problem.

    But when I upload to ATO, I got an error message as below:

    "The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again."

    What does this mean?

  • E-Lan
    E-Lan Member Posts: 27 ✭✭

    I tried to upload this morning again. All went through with no issue,.

    Problem resolved.

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