Payslip Error - Payroll Premier

Samantha_9713244

Hi,

I have processed a pay run in Payroll Premier and when trying to load the payslips I am getting the below error:

All other reports are generating as normal - I have tried changing the date range and cannot load any payslips.

Any suggestions would be appreciated.

Rav

Hi Samantha

I've found a help guide which somewhat sounds like the situation you've outlined above. Check it out here -

https://help.reckon.com/article/ccr0m9pm5v-kba-5102-there-are-no-records-that-meet-the-selected-criteria-error-when-printing-payslips

If you continue to have trouble after trying out the above, please give our technical support team a call on 1300 137 657

Samantha_9713244

Thanks Rav - Reinstalling the software did not resolve the issue.

We did restore the back up from the previous weeks payroll, re-run this weeks and then the payslips printed.

Therefore it appears as though the problem was to do with the data file.