email payslips

Lambert Kitchens
Lambert Kitchens Member Posts: 34 ✭
in Payroll Premier

I have installed Payroll Premier 2023-2024 and cannot email the payslips. Any ideas?

I had no trouble emailing them with Payroll Premier 2022-2023 and nothing has changed except upgrading to the new version.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Lambert Kitchens

    What is happening specifically when you attempt to send out your payslips in the new version? Is there an error message appearing? If so, what is it?

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  • Lambert Kitchens
    Lambert Kitchens Member Posts: 34 ✭

    No error message. Just sits there. The payslips used to appear so that you could select the ones to send but nothing appears now.

    I have restarted the computer, reopened Outlook, tried again on a number of occasions. It is as though it has lost its way!

    When I press email payslips at the top and look at the report writer icon at the bottom, it is as though it is printing them. For our records, we print 3 per page but for emailing, they go individually. The report writer at the bottom is showing 3 per page which to me seems to be confusing it.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Lambert Kitchens

    I think the best and next step for you is to give our technical support team a buzz when you have a chance so we can have a technician take a closer look into what's happening there.

    Give our team a call on 1300 137 657 or shoot through an online ticket HERE.

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