Reckon Hosted can you have multiple ABN companies under one license

JulieC
JulieC Member Posts: 7
edited January 30 in Accounts Hosted

I am a bookkeeper and have a number of clients with different ABN's. I work with Reckon Hosted and move between companies using open previous company - doing invoicing and payroll for them. Previously with Reckon Premier (a number of clients on this one license) I moved them all to Hosted a few years ago. I was assisted in moving these files to my Reckon Hosted license by the Reckon help team. I received a phone call yesterday from Business Develpment saying I was not allowed to operate different business within my license and that I could only have one ABN client. I was to open all new Reckon Accounting Software for each client by the 28th Feb

I am the only one using this one license - no client accesses these accounts. One of the business's is shared with the accountant - the accountant has their own license.

Thanks Julie

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    Answer ✓

    Hi there @JulieC

    I've had a chat with the team and hopefully can provide some clarity around this.

    If you're providing payroll, bookkeeping, or accounting services for clients, then each client requires their own individually licenced Reckon software. This is consistent with the licensing for all Reckon products.

    We’d welcome the opportunity to schedule a time with you for a chat to setup both you and your clients with the most relevant Reckon software solution for the specific requirements. To help facilitate that, we’d love to provide you with end to end assistance in getting everything organised & setup for you and your clients.

    I'm more than happy to organise a call for you for a further chat around this from one of our specialists so if that's something you'd like please let me know.

    Look forward to hearing from you


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Answers

  • JulieC
    JulieC Member Posts: 7

    Has anyone else been told they can only have one ABN on their Hosted License?

    Thanks Julie

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi JulieC

    Your licence allows you to have unlimited Company Files - within the Hosted program itself - so not sure why you’ve been told that 🤔

    All Reckon Accounts/Hosted software is an annual subscription (Hosted has a monthly payment option also) so as long as your subscription is current, there shouldn’t be an issue.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JulieC
    JulieC Member Posts: 7

    I paid up front for the full 12 months. Just worried that they will freeze my license and will not be able to do wages etc... I explained to the Business Development Manager that I had been operating like this for years and he just said not an option only one ABN allowed on Hosted, and for my use only (which it is - no one has access to my login - apart from one accountant that has their own login to access the file through their license).

    I have sent a message to @Rav just waiting on a response before having to make very costly changes for my clients.

    See below message after phone call

    Hi Julie,

     Appreciate your time over the phone today,

    Our recent discussion highlighted a matter of concern regarding the use of Reckon software within your operations. It appears from our records that you are using the Reckon software, provided as part of the Professional Partner membership, as a “bureau” providing payroll for your clients. Unfortunately, we consider this to be contrary to the terms and conditions as a Reckon partner.

     As a Reckon partner, your use of the Reckon Software, is to be for your use only. Should you provide payroll, bookkeeping, or accounting services for clients, each client requires their own individually licenced Reckon software. This is consistent with the licensing for all Reckon products.

     We appreciate that this may be a surprise to you and we do not suggest that you have knowingly breached the terms of use as a Reckon Partner. We instead see this as an opportunity to work with you on a new path forward and set up your clients with the most relevant Reckon Accounting Software plan for their business at a special discounted rate.

     I look forward to further discussion to plan a path forward to an outcome that is fair for all parties involved by 29th February.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited January 31

    Hmm … Can’t say I’ve come across that before.

    So how do your clients run their businesses if none of them have access ? (Normally a client “shares” their file with you as the Reckon Partner) 🤔

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JulieC
    JulieC Member Posts: 7

    Hi Shaz

    I enter all their invoices/pay the accounts / wages and then they get reports showing how their business is travelling. (They are farmers)

    So no need for them to have their own login to Reckon - all done for them by myself.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @Rav may be able to help ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JulieC
    JulieC Member Posts: 7

    Hi Shaz just waiting on his reply - little stressed just saying !!!

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I would have though if these clients don’t use any accounting software themselves, that wouldn’t be an issue 🤔

    How many clients are we talking though ? 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JulieC
    JulieC Member Posts: 7

    Hi Shaz

    8 clients (wages 1 x 1 emp/ 2 x 2 emp/ 1 x12 emp ) the others no employees and very small

    2 mine (wages 1 x 2 emp) other private

    Not a lot.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @JulieC

    Leave this with me, I'll get some info and come back to you 🙂


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.