The text formatting command is not available. Install Microsoft Outlook again

Zappy
Zappy Accredited Partner Posts: 5,386 Accredited Partner Accredited Partner

Good afternoon everyone

Having a lousy day so just what I didnt need was a new Outlook error message emanating from reckon accounts.

I don't have time to reinstall Outlook to six desktop computers

Why do these things always go pear shaped at the worst time?

Does anybody have any other ideas?

Zappy +61407744914

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Sorry to hear you're having one of those days Kev.

    A Microsoft issue is never welcome at the best of times let alone when the day isn't going great.

    In looking online at some of the reports around this error, unfortunately it looks like a reinstallation is the best course of action here. Rather than doing it on all 6 PC's try it out on one first and see if that helps to resolve the error on that particular one.

  • Zappy
    Zappy Accredited Partner Posts: 5,386 Accredited Partner Accredited Partner

    @Rav

    It would be nice if we could get ahead of these bugs. This time it wasn't even me. My client rang. It has seriously affected their work flows

    Kr

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager
    edited July 22

    Understood Kev but unfortunately, this isn't a Reckon software issue but rather one coming from the Microsoft product. Regardless though, yes its frustrating.

    The other thing I can suggest is to try repairing the installation of Microsoft Office and see if that helps. Go to Microsoft Office in the control panel, right click on it then click on Change, then select Repair.

    I'm not sure if that's going to give you the result you're looking for as all of the material I found online suggest a reinstall was the solution but it might be worth a shot.

  • Zappy
    Zappy Accredited Partner Posts: 5,386 Accredited Partner Accredited Partner

    @Rav

    Please!!!

    The repair install DOES NOT WORK.

    Holy hec this is depressing

    Even worse trying to explain to clients what worked yesterday doesn't work today.

    Kr