Reckon Portal rollout & Reckon One outage - 24 May 2017
Rav
Administrator Posts: 9,861 Administrator
Hi everyone,
We're really excited to give you a further update on the Reckon One portal. Following last week's postponement, our teams have been hard at work and we're ready to go live on Thursday 25 May 2017!
The new Portal will make it easier to manage your Reckon One book, profile, settings and much more!
The teams will be hard at work bringing this to you starting Wednesday 24 May 2017 and as this is a major update, there are two stages to the rollout with varying levels of impact to Reckon One services so please take note of the details below.
STAGE 1
An outage with limited provisioning access will start on Wednesday 24 May 2017 from:
Australia: 3:00pm - 8:00pm (AEST)
New Zealand: 5:00pm - 10:00pm (AEST)
United Kingdom: 6:00am - 11:00am (BST)
You can still log in and continue working on your Reckon One books during this time, however, you will not be able to upgrade/downgrade book modules, purchase new books or access the Control Panel on Provisioning in this period.
Signing up as a new Reckon One user will also not be available however if you're interested in giving Reckon One a go and are unable to sign up during this period, simply pop in your details HERE and we'll be in touch first thing on Thursday.
STAGE 2
A full outage to all Reckon One services will begin at the following times starting on Wednesday 24 May 2017 -
Australia: 8:00pm - 4:00am (AEST)
New Zealand: 10:00pm - 6:00am (NZST)
United Kingdom: 11:00am - 7:00pm (BST)
You will not be able to log in & access your Reckon One books during this time.
We strongly advise Reckon One users to log off the system before the Stage 2 full outage times listed above.
The Reckon One mobile app will also be unavailable during this period.
We're expecting to have everything wrapped up as soon as we can and if anything changes in regard to any of the timeframes listed above we'll let you know with further updates right here.
We're aiming to keep this major update as short as possible so that you'll be back up and running in no time to explore all the benefits the new Reckon One Portal has to offer.
Our sincere apologies for any inconvenience caused during this. If you have any questions, please let us know.
LATEST UPDATE ON THIS THREAD HERE
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Comments
The Reckon Portal rollout has begun!
Please check out the above post for full details on our current timeframes and the impact to Reckon One services while the team is busy delivering the brand new shiny portal!
Our sincere apologies for any inconvenience caused during this time, and if you have any questions please let us know
Hi Everyone,
The Reckon Portal rollout is still in progress. The outage for Reckon One is still ongoing, but should be resolved in the next hour.
We’ll check in and let you know as soon as the outage has ended.
Our sincere apologies for any inconvenience caused during this time, and if you have any questions please let us know.
Thanks
Alex Wild
Hi Everyone,
We are excited to announce that the new Reckon Portal is live! You can now log into the new Reckon Portal with your existing login details.
To login click here: portal.reckon.com
This new link will get you to the new sign in page. Feel free to replace any existing bookmarks you have saved with this new URL.
Thank you for your patience during the outage and we apologise for any inconvenience this has caused.
Kind regards,
Alex Wild
What a mess! Where have all my shared files gone!! Seriously two day before BAS is due, you decide an update is a good idea! I thought you would be aware of ATO due dates and have an idea of dealing with client providing information at the last minute. Now I have 4/28 books showing on the new portal. Very Frustrating. I cant even locate an email for this outage.
We're currently looking into the scenario of some shared books not showing now that the new Portal is live. This is extremely important to us and I'll keep you posted on progress.
An update for our Reckon One mobile app users -
You may notice an update (version 3.3) in the App Store for the Reckon One mobile app. Unfortunately, updating to this version will cause issues with login to your Reckon One through the app.
We have a new update (version 3.5) in the works which will resolve this problem and is currently awaiting release which shouldn't be far off. I'll update the thread as soon as this becomes available.
For our Android app users, version 3.5 is already available on the Google Play Store HERE
Cheers
Rav
Hi everyone,
We're really happy to announce the new Reckon Portal is live!
The next time you login to Reckon One, you'll be able to access our brand new Reckon Portal!
It's been a massive effort from a number of teams and we're really excited for you all to get your hands on the Reckon Portal and give it a go!
There are a couple of areas that are currently being investigated;
Shared Books - We're aware that some users are not able to see some shared books and are looking into this as we speak.
Reckon One mobile app - As per the previous update post here, we have a new iOS app update (version 3.5) which will be available very soon. This will resolve login issues for Reckon One app users on the current version 3.3.
Stay tuned to this thread, further updates on all things Portal & the areas under investigation above will be posted here as soon as possible.
Are you an existing Reckon One user and are you using your existing Reckon One login details on the new portal?
Please ensure you are using your user name or email address to sign in (not a User ID number). If you're not sure what your user name is, you can pop in your User ID number into the 'Forgot user name' option via the Portal
Let me know how you get on.
Cheers
Rav
Did you login with your existing Reckon One username/email address and password or create a new account by any chance?
Existing Books users - You need to log on with your Reckon ID & Password - not your alias - and definitely not Google as it will create a new ReckonOne User - which is not linked to your Books
Do not log in with
If you can flick me your Customer ID and Reckon One user name along with a screenshot of your error message when logging in to [email protected] I'll try to see where things are at with our Portal team.
Cheers
Rav
Just checking, as above are you getting this message when logging in with your existing Reckon One user name? (Not user ID number)
All was working fine before the move to the new portal.
Currently been on hold for over 10 minutes.
I was planning to do some invoicing this afternoon.
Just checking, are you getting this message when logging in with your existing Reckon One user name? (Not user ID number).
If that's the case and you haven't had a chat with the team yet, please pop me your Customer ID, Reckon One user name and contact details to [email protected] and I'll forward to our Portal team to investigate.
Cheers
Rav
I am also very frustrated that BAS is due very soon and I can't get online to finalise my files.. very bad timing Reckon
Got it and have forward to the team. An update though, I've heard from the Portal team as there have been a handful of similar cases come through in the last few minutes. They've identified the cause of the issue and are looking at rolling out a fix hopefully within the next 45 mins.
Will keep you posted and apologies for the hassle this causing.