Can someone please assist with my issue in regard to my pay run not going through.

Danielle MantonDanielle Manton Member Posts: 7
edited October 2019 in Single Touch Payroll App
My pay run won’t go throughimageimage

Comments

  • RavRav Administrator Posts: 9,894 Administrator
    edited September 2019
    Hi Danielle,
    This message means that there is an special/invalid character in one of your fields either the employee details, the company details or the pay run.
    Go through and check for any special characters like slashes, dashes, brackets etc and remove them. Once that is done, create the pay run again and send it through.
  • yanyan Member Posts: 2
    edited September 2019
    Hi Rav, I have same issues but different message. Would you be able to help? I called ATO, there is no issue on their site. Thx image
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