login problem - Accounts Hosted
I can't login into Accounts Hosted, I know it is the right password as I can get into Reckon One using the same login. Accounts Hosted h...
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Decline pay run by ato error
Hi everyone,
can anyone help me with this error? I keep getting it only for one employee.
Cant create a new account?
I'm trying to set up an account for STP on the reckon app. Its says I already have an account, with my email address, which may be the ca...
Lump Sum Payment D
Can anyone help me with how to set up a pay item in Reckon One so that it appears in Lump Sum Payment D on the INB Payment Summary?
How do I record Unused Annual Leave Payment
I am trying to set up Unused Annual Leave Paid. I have manage to get Tax taken off the payment, however it keeps adding Super Payment to...
Missing company data file in Accounts plus 2019 Release R2?
I am running desktop Accounts Plus 2019 Release 2 which I had upgraded for new tax tables etc successfully. I had no problems for several...
Forgot to do my March payroll run
With all that is going in the world I forgot to do my March payroll run. When I tried to today I only get the option for April. Is there ...
Download Reckon Accounts Personal Plus 2016
I have a new computer and needing to download the Reckon Accounts Personal Plus 2016 which I was able to download previously but the opti...
Reckon Customer Portal failed to verify
Hi,I try to create Reckon Customer Portal accounts
for 2 clients, they all received verification email but cannot activate it.
One cl...
Simplified BAS Report not appearing on my Screen
Hi there, I have just changed from Reckon Accounts Plus to Hosted and am having trouble with the BAS Report. Previously I would configure...
Can't put decimal point in my amounts (could last week) pls advise
It wont let me put a decimal point and the centc amount in the app
STP Problem Lodging Reckon One
Request was incorrectly formatted or was missing required items. I keep on getting the above error everytime I try and lodge a clients S...
I can’t change my ABN which is incorrect
Change GST branch [URGENT]
I have sent an email to singletouchpayroll@reckon.com to request to change the GST branch around 2pm. Can we have this done today? We wil...
emailed payslips are blurry
I have emailed employees payslips but they are blurry. Have closed program and tried multiple times however the problem persists. Any i...
Payroll Premiere 'PAID TO DATE" will not update
Version Payroll Premiere 19/20 Can someone tell me how to fix my 'LAST PAID' date record. Several pays have been processed, however on th...
STP - ATO Status Error Message when reporting STP
When reporting a payrun from 3 weeks ago, we have a client who has received the following error. ATO STATUS - ERROR Please click her to ...
Chart of Account Items..
Hi All, sometime ago I entered an item into my Chart of Account as "Income" but it should be a "liability" account. I have been entering...
Leave Loading not included in Superannuation
Hi I am just been informed by HR department that Leave loading should be included when calculating superannuation. I have looked at pa...
HI, Why cannot I now email a report in excel version? Have always been able to.
I am using Accounts Hosted. I am wanting to email a small file in excel version. It looks like some thing is happening in the background...
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