Reckon Accounts Personal 2019 is not displaying seems to be permanently minimised.
Hi my Reckon Accounts Personal 2019 is not displaying seems to be permanently minimised. I have Windows 10 and go through the login scre...
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Hi, I am not able to login to the reckon STP app. It says network error and something went wrong on our end please try again later
login problem - Accounts Hosted
I can't login into Accounts Hosted, I know it is the right password as I can get into Reckon One using the same login. Accounts Hosted h...
Pending Status
I sent STP to ATO 25th December - still pending and spoke to them just now they have no information at all re this payment. They suggest ...
Payrun declined by ato. Decimal issue same problem as others not solution?
This issue seems to be common and it appears there is no fix like others here is the problem again i am using the STP app on iphone i h...
STP payment for 26th of December 2019 still pending ATO confirms no data received 2nd April 2020 cannot cancel help please
Hi as per all the other 3 month old posts our submission from the 26th of December is till pending i have spoken to the ATO today who ...
How do I give my accountant access to my Accounts Hosted files
How do I give my accountant access to my files with Accounts Hosted
Payroll item with GST
I wish to create a Payroll Item which includes GST for repaying an employee for cabfares taken
Can't delete pay run after undo
I have pay runs that were finished but now need to deleted and recreated as they were created in error. I have selected undo pay run an...
I get an error message is ' The file you specified cannot be opened. etc. How do I get rid of it?
While using my Reckon software, I get an error message each time I want to print, email etc. The message is ' The file you specified cann...
Change GST branch [URGENT]
I have sent an email to singletouchpayroll@reckon.com to request to change the GST branch around 2pm. Can we have this done today? We wil...
Payrun declined by ATO
Hi Rav, my pay runs are being declined by the ato. The error is " the value specified for an item does not match the item type ( value="8...
How do I correct a mistake on a past STP submission
Using Reckon Hosted. My March 4 STP submission has a mistake on it. I made a transfer of $500 that was a petty cash payment top up, but i...
I have sent STP on 24th Dec 2019, but the status is pending now. How can I do now?
I have sent STP on 24th Dec 2019, but the status is pending now. How can I do now?
Payrun declined by ato. Decimal issue
Hi, all my payruns have been fine until last week. It was declined because of the Decimal point issue. My issue is that the supposed prob...
I have a new mobile phone. I can not get Reckon Single touch payroll to open on the new phone. Will open on the old phone only
I have a new mobile phone. I can not get Reckon Single touch payroll to open on the new phone. Will open on the old phone only
Missing company data file in Accounts plus 2019 Release R2?
I am running desktop Accounts Plus 2019 Release 2 which I had upgraded for new tax tables etc successfully. I had no problems for several...
Can't correct/change password
Hi, I'm a new Reckon app client, registered email/password, but can't log in – possibly saved password incorrectly. I get transferred to ...
Employee Pay summary , total Gross pay is greater than the pay run
Hello, I'm using STP mobile, the $ amounts on the employees Pay summary (Total gross pay, tax and super) is not the actual amount I ente...
Payroll Premier 19/20 payslip error
Our pay week ended 31/03/2020 and our date paid was 01/04/2020. When I tried to email payslips for this period, I received an error mess...
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