Joining the Community is Easy!

Our community is a great place to share and connect with other people that are passionate about the same things you are. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others! It only takes a minute to get started.

Get Started Today

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 12846
Photo of CHRIS WILLOX
stp gov connect
hi Rav, I am using reckon accounts plus 2018 and for the last 7 weeks i was able to log into Reckon gov connect via google account. Now ...
  • 1 me too
  • 2 replies
  • Question
Photo of Lachlan
(MAPI error code 00000000 (0) at line 921 in sendmail.cpp)
Hey Reckon Accounts Team, We have come across this issue recently where we try to email invoices and this error pops up instead of our e...
  • 2 me toos
  • 18 replies
  • Problem
  • In Progress
Photo of Gemma
Something went wrong error message: Single Touch Payroll
We're having a problem with STP.  I have shared the STP file with my colleague and he can login no problem, but an error message of "Som...
  • 1 me too
  • 5 replies
  • Question
Photo of Simone Apps
im using reckon 2013 selling merchandise and advertising spaces , could someone tell me what item to choose for these s
i'm using reckon 2013 and have just added a new company that will sell merchandise and advertising spaces , could someone tell me what it...
  • 1 me too
  • 5 replies
  • Question
Photo of Shelley
STP not flowing through to ATO
Apparently our STPs are not flowing through to the ATO in either of my companies.  I have received no error messages.  All uploads appear...
  • 1 me too
  • 3 replies
  • Problem
Photo of Rav
ATO Single Touch Payroll FAQ: Reporting through Single Touch Payroll
After submitting Single Touch Payroll pay events you will receive an ATO status message which will advise if it has been successful or re...
  • Rav, 2 hours ago

  • 1 me too
  • 0 replies
  • Article
Photo of Bec
Report to show all invoices created this month, and their status.
I want to create a report to show all invoices created for this month and their status of paid or unpaid. I have tried to modify the open...
  • 1 me too
  • 1 reply
  • Question
Photo of Felicity Van
iif import gst code not showing
I am trying to import a credit card transaction into Reckon Accounts Enterprise 2018.The iif file import all worked except it didn't brin...
  • 1 me too
  • 0 replies
  • Problem
Photo of Kali
TFN must be a valid TFN
Hi,I am getting the following error when trying to submit my STP file 'TFN must be a valid TFN' i assume it's because i have entered all ...
  • 1 me too
  • 3 replies
  • Question
Photo of Shisir
KB - State Payroll Tax changes for VIC and NSW.
Please check our new KB http://kb.reckon.com.au/issue_view.asp?ID=5701 for a workaround to get your state payroll tax report correct to a...
  • 1 me too
  • 0 replies
  • Article
Photo of Amy - Compass West
Importing Credit Card Transactions with GST
Hi Everyone, I am relatively new to using Reckon - as in crash course, I've been using it for about 2 weeks!  I'm trying to work out how...
  • 1 me too
  • 9 replies
  • Question
  • Answered
Photo of Kali
Terminated employees in Payroll Premier and how to deal with STP lodgement
Can someone from Reckon please direct me to a support note or explain how to lodge the STP file of a terminated employee. Why does it not...
  • 3 me toos
  • 5 replies
  • Question
Photo of Katrina Stubbs
Incorrect PAYG amount on STP payroll premier
I have noticed after this weeks pay run, the STP PAYG amount is different to what I will actually be paying. Can anyone explain this? 
  • 1 me too
  • 3 replies
  • Problem
Photo of Suzanne
Upgrade Payroll Premier company file 2018/19
I have just upgraded to Payroll Premier 2018/19 and followed all the set up instructions including where it detected my 2017/18 company f...
  • 1 me too
  • 0 replies
  • Question
Photo of Liza
Error while installing the Reckon Desktop Premier 2018 "Cannot Find the Language Resource File (dblgen9.dll)
I'm trying to install the above mentioned reckon product but after installing and wanted open reckon to start with my recording, this app...
  • 1 me too
  • 1 reply
  • Question
Photo of Donna
STP payrun date not there
Have just tried to replace the STP that we submitted as they weren't successful since we hadn't registered our software.  Software now re...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Eden
Hi! Why i cannot switch to single user? Error code: 13657 12139 come up straight away & forced me to close the program. EDEN
  • 1 me too
  • 0 replies
  • Question
Photo of Reckon FAQs
BankData - Yodlee Feed Status
  • 2 me toos
  • 1 reply
  • Article
Photo of Gill Baker
with regards to stp, salary sacrifice does not appear on the stp report and therefore lodgement does not reconcile after every payroll
need some assistance, regards to stp and salary sacrifice, not picking it up in stp report to ato
  • 1 me too
  • 1 reply
  • Question
Photo of Joanne
stp final event dates are incorrect
When uploading a final pay event file for STP on a terminated employee the period start date is later than the period end date. However i...
  • 1 me too
  • 3 replies
  • Question