Need to start again
I have made errors in setting up my employees. Can you please reset my account- ABN 72 105 103 151. I haven’t submitted anything as yet. ...
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STP error message - same submission ID
Hi, I have received that following error message after submitting stp. Can you please advise what my next step is to rectify. "we are u...
Payroll Premier Import error when importing into Accounts Hosted
We have exported our iff file from payroll premier 19/20. We
have then uploaded to the hosted file, but when we try to import we get an
...
Inventory Advisor Recommendations in QLD, Australia
Hi,Does anyone have a trusted Reckon Advisor who specialises in maximising the use of the Inventory Function in Reckon Accounts (Hosted) ...
POS Promotion Receipt Layout
Hi everybody,We are running POS desktop and havent used the 'Promotions' function but would like to. I noticed whilst fiddling that when ...
ABN already registered
Hi, I am having the same issue where "ABN has already been registered, if you have one, please try a different GST branch" error. I trie...
STP YTD Appear Incorrect
I need someone to assist me with ID: 6026699862 for Reckon STP payroll reporting (APP). I’ve got over the fact drafts / error submissions...
Im using STP app on my phone. How can I adjust submitted pay run?
I submitted pay run for 1st apr 2019-30th Jun 2019 on 1th June. It seems like it has been reported to ATO as 2019-2020 How can I fix this?
STP App - problem logging in and verifying phone number
I’m trying to sign in and having trouble with the phone number
I need to Adjust pay run on STP app
My employee told me that his employment income statement on My Gov is showing that I reported payroll information for 1/07/2019-30/06/202...
Error submitted first STP report via GovConnect but subsequent reports OK
We started STP reporting in July via the GovConnect portal. My first report wouldn't submit as I needed to register software with ATO. I ...
pay runs not appearing under single touch payroll
Single Touch Payroll Missing Pay Runs I have done 6 pay runs so far this financial year but none of the pay runs appear under "single tou...
I have forgotton my administrator password
Using Reckon Accounts Plus 2019. Can't remember setting up an administrator password, so I need to reset it.
Payments partially allocating error when Negative line entry in customer invoice
Issue: We use a customer account to enter daily takings for a retail business . Items have been set up for the sales groups, but also for...
Wrong ABN
In Reckon STP I have entered the wrong ABN when setting up my business. Can my account be deleted so I can start over? The ABN entered wa...
payslips password protected
I am attempting to email payslips to employees, but the payslips are password protected. I have followed instructions on how to remove th...
It would seem reasonable to be able to delete a Draft Pay
It would seem reasonable that I should be able to delete a draft pay and start again.
When lodging the EOY submission through Payroll Premier, there is one terminated employee which does not show up.
When lodging the EOY submission through Payroll Premier, there is one terminated employee which does not show up. However, the employee d...
Failed pay run with status “error”
Pay run has failed it with no information other than “error”. Please help.
Where to i go to find the software id for Reckon STP app?
Where do I go to find the software id for Reckon STP app downloaded on mobile phone?
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