QIF Import into Premier 2019
I am unable to import bank files from IMB to Premier 2019. The conversion from QIF to QBO does not work, I get the message that there wa...
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Cannot input negative adj to STP mobile app
My 2020 employee payment summary is incorrect. I input my last pay of 28th June 2019 on the 1st July 2019 in the app....and it has been a...
Salary Sacrifice Super
I have a staff member who salary sacrifices super. In the past we have paid them by cheque for their self managed super fund.
I have a...
Open Letter to Reckon on Personal Plus Maintenance, Development, Support, Updates
In-depth Customer Satisfaction Survey of all Users to Identify their Needs and ConcernsIt
would be helpful if all users were informed o...
Password reset emails not received and not in junk
I created my trial account about a month ago - now decided I want to sign up and pay for the service. I can't remember my password. I've ...
Error -6000,-83, and -6177,0
After we upgraded 2019 version (we save company file on our server and install the 2019 version in each user’s computer 5 in total),
one...
Reckon Accounts Desktop
HiWe've had to upgrade our old Reckon accounts software when we upgraded computers.I notice Reckon Accounts Desktop is now subscription b...
Single Touch Payroll
I keep getting error messages All to do with fraction digits constraint failed. Know idea what is happening. Tax office says it is not ...
stp mobile app
I have entered details for an employee including YTD figures into the Reckon STP app, however there will be no pay runs recorded through ...
Year End Final Declaration has not gone through to the ATO
I submitted the Final Declaration and ticked the box on the App when I run the Pay Event on 30th June but the ATO do not have the Final D...
ATO status error
Hello, can you please help me with this error. Happened with my first pay run: ATO MessagesThe following error messages have been return...
How do I delete my accounts? Originally set up with wrong email address, tried setting up again with correct email address and now i can't
How do I delete my account on the single touch payroll app? It was originally set up with an incorrect email address, so I tried setting ...
Tax code error message when changing from accrual to cash accounting
I'm trying to change the accounting method from accrual to cash in the preferences - tax section and when I click ok I get a 'tax code er...
permanent part time to casual
We have terminated a perm part time employee and now they are going to work on a casual basis, do we set up a new employee in Reckon STP ...
Error With ETF price uploads
On Thursday I purchased 5 ETFs to add to another 2 already in my portfolio. The prices for these first two ETFs have always loaded corre...
Batch File - Firewall Port Fix - 2013 to 2018
Here is a modified batch script (Original by Daniel F) to fix all the port issues, supports 2013 to 2018. Hopefully it will help a few pe...
SAFF Validation Error, Missing Employer Bank Branch and Account Number
In Reckon One, I'm trying to create an superstream SAFF file for the first time. When I do, it gives me a pop up error with the title "SA...
I would like to terminate my monthly subscription
I dont wish to continue using the software and would like to terminate my subscription. Cant figure out how to do this online.
Under 5 employees end of financial adjustment. How can I change my 2018-2019 data?
I have the one touch phone app for under 5 employees. My question is that I have done a mistake for the end of financial year and I can n...
Payment Summaries RESC incorrect 19/20
I installed the patch to fix the RESC on my 2019-2020 payroll premier and it did not fix the problem. There is still 1 employee showing R...
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