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Payroll Premier

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Photo of Ari Gold
STP submission stuck in Submitted status
Hi team, I've been submitting Single Touch Payroll submissions for a little while now but I've noticed their status hasn't changed from ...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Lillian Chen
Incorrect gross pay and allowances figures for one staff member in STP
Have just noticed that the gross amounts and allowances for one staff member submitted in STP are grossly incorrect since July!  All my e...
  • 2 me toos
  • 0 replies
  • Problem
Photo of Belinda
Single Touch Payroll still pending
I submitted an STP file to ATO via Reckon GovConnect on 15 September, however, the status is still stuck as 'pending' almost 2 weeks late...
  • 4 me toos
  • 7 replies
  • Question
  • Answered
Photo of Rav
GovConnect STP Update - Submission status improvements
Hi everyone, We’re making some changes to Reckon GovConnect STP to assist in identifying the status of Single Touch Payroll submissions ...
  • 1 me too
  • 5 replies
  • Article
Photo of Andrea
STP report has no employees in it
Is anyone having issues with the STP report,? no employees are showing in my report has happened for the past three weeks. have spoken to...
  • 1 me too
  • 2 replies
  • Question
Photo of Jennifer
Error message on STP
I have received this error message a couple of times"You have not nominated this software provider to secure transmissions made through ...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Heidi Krasulak
ERROR MESSAGE AFTER LODGING STP - PAYROLL PREMIER
After checking a submitted file a couple of days later I found an error message from the ATO "The value specified for an item does not ma...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Julie
Can I change the report dates for the Leave Accrued Report in Payroll Premier 2018/19?
I am trying to run the leave accrued report backdated for the last financial year.  Is this possible?
  • 1 me too
  • 0 replies
  • Question
Photo of Shisir
KB - Accessing your recovery PIN and how to revoke your MFA, using recovery PIN, when you are locked out or have no access to your device, that is set up for MFA.
Toall Reckon GovConnect STP users, please find our new KB on how to access therecovery PIN http://kb.reckon.com.au/issue_view.asp?ID=5722...
  • 1 me too
  • 0 replies
  • Article
Photo of Merinda
SINGLE TOUCH PAYROLL PORTAL - How do I change the phone no?
SINGLE TOUCH PAYROLL PORTAL - How do I change the phone number in the company information as the ATO are advising an error with the phone...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Richard
I have to process a termination pay in PP 18/19 for a an employee outside our normal pay day. Any tips on how to start appreciated.
I have to process a termination pay in Payrol Premier 18/19 for a an employee outside our normal pay day. Any tips on how to start appre...
  • 1 me too
  • 0 replies
  • Question
Photo of Rav
Check your submission status! Single Touch Payroll
Hi everyone, As you know, earlier this year the ATO introduced Single Touch Payroll (STP) to streamline payroll reporting. As we are n...
  • 1 me too
  • 1 reply
  • Article
Photo of BMR Accounts
STP Submission Errors
After receiving the latest email from Reckon thought I would check on the status of my STP The following error messages have been re...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of nikki may
email
Unable to email payslips with Payroll Premier v27.  I tried the workaround by replacing the Rinb.exe file however realised this was for v...
  • 1 me too
  • 3 replies
  • Question
Photo of Andrea
Payroll Premier 2018/2019 -- Payslip Email Issue
Just completed the Upgrade but we are not able to email payslips 
  • 4 me toos
  • 9 replies
  • Question